Customer Success Manager
CurrentBusiness listings/profiles are replacing websites, and typically, it is the last thing a business owner will spend time optimizing. Mobal.io helps businesses get discovered online by providing the best services and SaaS solutions to help businesses ensure that their online presence is as accurate and effective as possible. My daily tasks include:-Working closely with Google, Apple Maps & Bing search engines (+meta) in the field of MarTech and location based marketing.-Being primary contact person for customers (SMB's & Enterprise) and actively managing their business listings by using our software as an expert user.-Leading onboarding implementations for new customers, overseeing & managing renewals and responsible for continuous business development tasks in dynamic startup environment.-Own net retention for my own customer portfolio. I am also responsible for managing some of the biggest MRR customers and maintaining excellent customer relationship on a more strategic level.-Partnering closely with sales and other internal teams to proactively identify new opportunities. Continuously introducing new ideas and features that will make our software better and more user-friendly.