Ron Smith Email & Phone Number

Atlanta, Ga, Us

Ellenwood, Ga

Atlanta, Georgia

• Monitor the performance and capacity using a proprietary network capacity map.• Determine the cause of faults produced from hardware, software, and environmental alerts.• Triage and troubleshoot network faults based on standardize methods of procedure• Track and document all network events in detail using the preferred ticket system of the employing company• Escalate faults that are too complex for quick resolution to next tier resources and/or third-party vendors for resolution• Maintain ongoing communication internally and externally to keep all stakeholders aware of relevant, known issue, and steps being taken

Norcross, Georgia

• Troubleshoot Wide Area Network issues in a GNOC environment• Able to isolate root causes for all known IP network issues• Knowledge of Cisco IOS, JUNOS, and Alacatel SROS for: Cisco switches (6500 series), Juniper M Series routers (MX960), Juniper T-Series routers (T120, T640, and T1600 ), Alcatel Layer 3 switch (7750 SR and 7950 XRS)• Troubleshoot WAN routing protocols: BGP, MPLS, Multicast, OSPF, ISIS, VPRN, VPLS, EVPL• Conducts repair activity to restore service • Coordinates and implements maintenance activities • Conducts maintenance activities on multiple layers of the network • Provides seamless service assurance and reliability to achieve the highest level of customer satisfaction

Responsible for utilizing the Spectrum network monitoring tool to respond to any VOD, router, and CMTS alarm that arise on the network and see those issues through to resolutionOpen and participate in conference bridges to help restore services to customersManage trouble tickets in Remedy TTS either working directly with technician or through communication with dispatching dept. Perform CMTS and router troubleshootingPro-actively assist tier IV and engineering with isolating and troubleshooting end-to-end network problems across the network architecture and monitoring the CRAN and VODAssist junior level technicians in troubleshooting devices on the network

Resolve issues related to E-mail, voicemail, Web Hosting, VPN, DNS, Voice, Data, Internet, and router and network configurations. Troubleshoot service issues as they relate to E-mail, voicemail, Web Hosting, VPN, DNS, Internet, router and network configurations issues. Also T1 circuit, T3 circuit, and PRI / CAS / FXS telephony with proper escalation as necessary to achieve optimal trouble resolution times. Open ILEC tickets when necessary.Participate in a focus team to help mitigate incoming calls for the highest call drivers

Monitor, troubleshoot and debug internal and external network issues for VSAT and terrestrial networks during the installation of services, as well as maintaining contracted SLA’sTroubleshooting VSAT and terrestrial routing issuesCreating subnets for new and existing customersTesting and configuring VSAT equipment including Hughes DW4020, DW7000 and PES5000 and iDirect Netmodem II+, 3150 and 5150Compiling and delivering MPLS and Frame Relay bandwidth and uptime reportsUsing software such as iSite, iBuilder, iMonitor, Vision, NAGIOS and What’s Up Gold to monitor and troubleshoot network issues

Duluth, Ga

Provided first contact technical support for State Farm proprietary software applications, hardware, miscellaneous software, procedures, and password resets via the telephone and/or email Diagnosed and documented customers, technical and “How To” problems and resolved, escalated or assigned problems to the appropriate areaAdvised customers on how to avoid future related problems

Escalation point for test technicians. Trained technicians on new and existing product lines. Performed component level troubleshooting and debug of specialized computer systems to include Cisco token ring switches, Cisco ATM card, Cisco ISL copper and fiber card, Cisco 6500 series copper and fiber switch blades, Nortel OC-x and physical interface cards, Nortel Passport and Excelar switch blades, Nortel Gigabit Ethernet/Fast Ethernet web switches Assist Test Engineering with test developmentIdentify the root cause of failing electronic systems and implemented test process improvements Journey to customer site to participate in preproduction troubleshooting and debug of electronic systemsPresent test findings during customer focus team (CFT) meeting via conference bridges to aid in product and test improvementsReport and document failure trends to customers and management which led to process and product improvements

Perform component level troubleshooting and debug of specialized computer systems to include NCR scanner/scale boards, NCR DMCA, and Lucent PBX boardsIdentify the root cause of failing electronic systems to help improve manufacturing product flow and product handlingJourney to customer site to participate in preproduction troubleshooting and debug of electronic systemsReport and document failure trends management which led to process and product improvements

Bachelor Of Science Degree, Information Technology – Information Systems Security

Activities and Societies: Alpha Beta Kappa Honor Society GPA: 3.80; Highest Honors

Associate Of Science Degree, Information Technology - Computer Network Systems

Activities and Societies: National Technical Honor Society [NTHS] #193245 GPA: 3.78; Honors Perfect Attendance Award: Winter Quarter.

Associate In Applied Science, Electronics Engineering Technology - Computer Systems