Ron James Email & Phone Number

Greater St. Louis

Manage the implementation of a customer relationship management system (CRM) within the Treasury DivisionProvide ongoing management of the CRM including responsibility for maintenance, training, administration, process optimization and data integrityConduct ongoing training and reference materials to support continued CRM system integrationIdentify opportunities for expanded use of the CRM platform throughout the Division and SystemDevelop project summaries and executive level reportingCoordinate with all partners to ensure assigned project deliverables are accomplished and communicatedPerform information gathering, high-level assessments and analysis for other customer engagement projects

St Louis, Missouri, United States

• Developed and implemented policies and procedures around customer relationship management database utilizing Microsoft Dynamics• Responsible for organization and adoption of the CRM system including process organization, system training, administration, data integrity, reporting, creation of reference materials and coordination with the Public Affairs team• Developed strategic communications plan including all goals and tactics for marketing and communications activities• Implemented customer engagement plan• Developed and implemented intake/lead generation strategies and worked closely with intake team to increase rates of opportunities to charters • Created Center messaging strategy including initiatives around brand, value added and client education goals• Advised officers on communications policy and strategies• Managed, wrote and created client-facing publications• Developed and assisted in producing Center events including System-wide Learning Conference

Greater St. Louis Area

• Managed engagement aspects of CRM including data integrity, maintenance and reporting• Worked to support data migration, adoption, reporting and integrity to Patron Manager (Salesforce) platform• Responsible for all constituent engagement functions utilizing data to support outreach strategies • Responsible for editorial oversight and production of all communications vehicles• Built and maintained strategic relationships with educational, civic, private and governmental organizations• Managed projects of every size • Conceptualized and executed community events including a fundraising gala• Managed and executed the presentation and promotion of MTCs mission, artistic vision, and image internally and externally to the broadest community• Developed a long-term strategy for strengthening MTC’s institutional brand; served as a brand steward, and maintained consistency in all communications• Developed and implemented web and e-marketing partnerships and social networking strategy• Provided creative direction for all advertising campaigns including direct mail and digital communications• Worked collaboratively with the development department to provide an integrated approach between fundraising and marketing• Developed and managed the departmental budget

St. Louis, Missouri

• Create marketing pieces, write business copy for websites, press releases, blogs. • Conduct tactical and strategic marketing analysis of client websites. • Interview and write profile articles and stories for the St Louis Business Journal.

St. Louis, Missouri

• Increased community awareness and organization support through events and marketing• Oversaw a successful collaboration with the St. Louis Cardinals raising more than $15,000 and enhancing awareness• Served as corporate communication director, managed corporate image and represented the organization at public speaking engagements

Co-founder of the music school and festival. Appointed to develop and lead the direction of the Innsbrook Institute music festival.

Innsbrook, Missouri

Accomplished, senior marketing professional with broad event and real estate marketing experience encompassing strategic planning, qualitative and quantitate research, interactive marketing, creative development, media planning and buying, database/direct-marketing, public relations, and sales promotion. Spearheaded customer relationship management program (CRM), including oversight of requirements gathering, design, utilization, construction, maintenance and adoption of customer database

Innsbrook, Mo

Event and real estate marketing experience encompassing strategic planning, qualitative and quantitate research, interactive marketing, creative development, media planning and buying, database/direct-marketing, public relations, and sales promotion

Appointed to develop the marketing aspects of real estate, golf course, and conference sales as well as manage company public relations.

Bachelor Of Journalism, Emphasis In Advertising

Activities and Societies: Editor of "The Maneater" school newspaper

Bachelor Of Arts (B.A.), Philosophy