Supervisor - Engineering
CurrentResponsible for overseeing and supervising the staffing, day-to-dayactivities, and operations of technical staff. Manages and reportsrelevant key performance indicators. Customarily and regularly directsthe work of at least 12 or more full-time employees or theirequivalent.- Handle difficult customer inquiries and complaints referred byEngineers.- Assist in scheduling and assignment of technical staff to meet supportneeds.- Hold monthly, semi-monthly, weekly meetings with staff, individuallyand as a group to talk about performance towards goals, customer news and needs, etc- In conjunction with the engineering team, develop new processes anddetermine division of responsibilities among teams.- Assist in recruiting and selection of hiring new staff.- Assist in onboarding of new staff, including ensuring that all neededtraining is provided.- Stay abreast of rapidly developing new technologies that will requiresupport from the team.- Train subordinates as new technology is implemented.- Perform employee evaluations, disciplinary actions etc.- Participates in weekly, semi-monthly, and monthly customer care calls,as required.- Serves as first supervisory level on-call.- Consistently exercise independent judgment and discretion in mattersof significance.
