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Rosa López Email & Phone Number
Tool Optimization Lead | Zendesk Admin
at
Flywire
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Tool Optimization Lead | Zendesk Admin
Location
Greater Madrid Metropolitan Area, Spain, Spain
Company size
Who is Rosa López? Overview
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Quick answer
Rosa López is listed as Tool Optimization Lead | Zendesk Admin at Flywire, a company with 1353 employees, based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Rosa López.
Rosa López previously worked as Senior Zendesk & Tools Admin at Flywire and Zendesk & Tools administrator at Flywire. Rosa López holds Python Programming, Computer Science from Datacamp.
Company email context
Email format at Flywire
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Flywire
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Profile bio
About Rosa López
I am a dedicated Senior Zendesk & Tools Administrator with wide experience in the technology and operations domain, specializing in optimizing support tools and enhancing the customer experience.With a strong background in project management, vendor relationships, and technology flows development, I have been instrumental in driving project management efforts, enhancing technology vendor collaborations, and taking ownership of the company's chatbot to improve customer service through automation. My technical skills also extend to web development, where I have made significant contributions to our help center with HTML, CSS, and JavaScript, providing comprehensive solutions for our customers. My passion is to deliver operational excellence and seamless customer experiences in dynamic, innovative environments.
Listed skills include Retail, Windows, Microsoft Office, Windows 7, and 7 others.
Current workplace
Rosa López's current company
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Flywire
8 roles
Rosa López work experience
A career timeline built from the work history available for this profile.
Senior Zendesk & Tools Admin
Current- Project Management: Project management efforts related to optimizing the support tools across business verticals.- Vendor Technology Relationships: POC for implementing new tools and managing technology vendors, ensuring effective collaboration.- Development and Management of Technology Flows.- Technical Owner of company's chatbot: Responsible for owning.
Mar 2023 - Present
Zendesk & Tools Administrator
-Project management.-Incorporation and management of technology vendors.-Developing and managing technology flows
Dec 2021 - Mar 2023
Global Operations Technology Manager
-Project manager.-Negotiation and incorporation of new technology vendors.-Team lead.-Establishment of new technology flows-Ongoing configuration and analysis of the company's virtual assistant as well as the promotion of the incorporation of new features to it.
Apr 2021 - Dec 2021
Global Operations Technology Specialist
-Admin of the technology tools used by the company (Zendesk Suite, Aircall, Talkdesk, Tymeshift, etc.)-Configuration of virtual assistant.-Project management for new tool’s implementation.-Data analysis and report making with Tableau and Zendesk Explore.
May 2019 - Apr 2021
Zendesk Admin / Business Analyst
Webic
- Implementation and administration of Zendesk.- KAM marketplace Ebay.- Analysis of business needs and development possibilities.- Establishment and protocolization of work procedures.- Writing of weekly newsletters and creation of audiovisual training material.- Programming of the customer service bot through dialog-flow.- Coordination of the customer.
Jan 2019 - May 2019
Fraud & Logistics Specialist
Media Markt E-Commerce Ag
- Incident management via zendesk.- Refunds administration.- Issues tracking with delivery agencies.- Paypal fraud control at national level.
Jun 2017 - Jan 2019
Team Leader
- Gestión de equipos de 5-10 personas.- Seguimiento de KPI’s.- Formación de nuevo personal.- Labores administrativas: contabilización de mercancia, devoluciones, etc.- Negociación con proveedores.
Oct 2006 - Jun 2017
Team & coworkers
Colleagues at Flywire
Other employees you can reach at flywire.com. View company contacts for 1353 employees →
CZ
Chuck Zhang
Colleague at FlywireSingapore, Singapore, Singapore
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MA
Md Al Amin Chowdhury
Colleague at FlywireSylhet, Bangladesh, Bangladesh
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KD
Kimi Dong
Colleague at FlywireHuangpu District, Shanghai, China, China
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PJ
Pedro J. Pardo
Colleague at FlywireGreater Valencia Metropolitan Area, Spain
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KC
Kaushik Chowdhury
Colleague at FlywireBengaluru, Karnataka, India, India
View →
☁S
☁️ Samuel Burgos López
Colleague at FlywireValencia, Valencian Community, Spain, Spain
View →
EK
Enikő Kuris
Colleague at FlywireValencian Community, Spain, Spain
View →
JM
Jordi Miralles
Colleague at FlywireCanada, Canada
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NV
Naoko Veraart
Colleague at FlywireOsaka, Osaka, Japan, Japan
View →
BF
Brad Finch, Cfa
Colleague at FlywireToronto, Ontario, Canada, Canada
View →
Chuck Zhang
Colleague at FlywireSingapore, Singapore, Singapore
View →
MA
Md Al Amin Chowdhury
Colleague at FlywireSylhet, Bangladesh, Bangladesh
View →
KD
Kimi Dong
Colleague at FlywireHuangpu District, Shanghai, China, China
View →
PJ
Pedro J. Pardo
Colleague at FlywireGreater Valencia Metropolitan Area, Spain
View →
KC
Kaushik Chowdhury
Colleague at FlywireBengaluru, Karnataka, India, India
View →
☁S
☁️ Samuel Burgos López
Colleague at FlywireValencia, Valencian Community, Spain, Spain
View →
EK
Enikő Kuris
Colleague at FlywireValencian Community, Spain, Spain
View →
JM
Jordi Miralles
Colleague at FlywireCanada, Canada
View →
NV
Naoko Veraart
Colleague at FlywireOsaka, Osaka, Japan, Japan
View →
BF
Brad Finch, Cfa
Colleague at FlywireToronto, Ontario, Canada, Canada
View →
7 education records
Rosa López education
Python Programming, Computer Science
Crash Course On Python, Informatics
Google Creative Campus
Análisis De Datos Con Excel, Information Technology
Microsoft Academy
Certified Admin, Information Technology
Zendesk
Gestión De Proyectos Con Metodologías Ágiles Y Lean, Project Management
Fundación Telefónica
Web Development Foundations, Computer Software Engineering
The Odin Project
Javascript
FAQ
Frequently asked questions about Rosa López
Quick answers generated from the profile data available on this page.
What company does Rosa López work for?
Rosa López works for Flywire.
What is Rosa López's role at Flywire?
Rosa López is listed as Tool Optimization Lead | Zendesk Admin at Flywire.
Where is Rosa López based?
Rosa López is based in Greater Madrid Metropolitan Area, Spain, Spain while working with Flywire.
What companies has Rosa López worked for?
Rosa López has worked for Flywire, Cabify, Webic, Media Markt E-Commerce Ag, and Mediamarkt Iberia.
Who are Rosa López's colleagues at Flywire?
Rosa López's colleagues at Flywire include Chuck Zhang, Md Al Amin Chowdhury, Kimi Dong, Pedro J. Pardo, and Kaushik Chowdhury.
How can I contact Rosa López?
You can use AeroLeads to view verified contact signals for Rosa López at Flywire, including work email, phone, and LinkedIn data when available.
What schools did Rosa López attend?
Rosa López holds Python Programming, Computer Science from Datacamp.
What skills is Rosa López known for?
Rosa López is listed with skills including Retail, Windows, Microsoft Office, Windows 7, Computer Hardware, Html, Photoshop, and Css.
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