Rosalind Marshall Email & Phone Number

Jacksonville, Florida

Provide Medicare Part A and B technical processing instructions and guidelines. Attend and occasionally facilitate meetings. Analyze and research all instructions for changes to Medicare Insurance Parts A and B manuals and determine the impacts of required changes. Develop, edit and test written instructions to ensure effectiveness. Communicate and coordinate appropriate changes with various levels of management. Manage individual projects and assist in group projects as needed. Develop and maintain online manuals for reviewing medical claims. Develop Centers for Medicaid and Medicare Services and internal reports as well as memos, as required.

Provide 24 hour Crisis and Suicide Prevention, along with information and referral services for: food, shelter, support groups, financial assistance, victims of abuse, and adult, child and family counseling services.

Social WorkerProvide families with opportunities, community resources, in problem solving and conflict resolution. Other responsibilities included, short/long-term case management services to individual, crisis intervention, conduct assessment of needs, referrals to community agencies, and coordination of services with community agencies.Crisis Intervention CounselorProvide assistance to individuals experiencing crisis, and help the survivor avert residual damage. Advocate for the victim regarding problem solving and promote new strengths when facing future similar challenges.

Paralegal / Intake Supervisor, Jacksonville, FL – (June 2004 – Oct. 2004) Supervised the daily intake of client interview process for legal services and oversees effective systems to recruit, hire, supervise and evaluate staff and volunteers. Implemented strategies to encourage staff involvement in decisions and teamwork within the agency. Developed and maintained effective communication and coordination with social services agencies.Paralegal – (October 2003 – May 2004) Assist lawyers by identifying appropriate laws, judicial decisions, legal articles and other materials relevant to assigned cases. Analyze and organize the information, prepare written reports that attorneys use in determining how cases should be handled. Prepare the legal arguments, draft pleadings and motions to be filed with the court, obtain affidavits and assist attorneys during trials/hearings. Intake Reception – (March 2002 – October 2003) Provide assistance to attorneys and paralegals with legal clinics and clients intake procedures; triage incoming clients and calls; refer clients as needed to additional community resources.

Mba, Global Management/ Human Resources

Ba, Journalism