Maintains active communication with other service areas to ensure accurate documentation and qualityTrain production employees and demonstrate how tasks are to be performed to meet company standardsMonitor and evaluate operations, develop and implement action plans to improve operations issuesPerform personnel functions including hiring, development and training, disciplinary actions and termination, as well as maintenance of all personnel records

• Plans, organizes and coordinates programs and marketing activities such as school visits, recruitment fairs, community event presentations and information booths; arranges and schedules visits to provide general college recruitment and application workshops; coordinates staff attendance at college fairs and community events.

• Perform a variety of administrative tasks including preparation of presentations, data entry and analysis, web site development and collating marketing materials • Support departmental processes related student recruitment including contacting prospective students, creation of marketing materials, peer advising/mentoring, conducting campus tours and orientation activities, and delivery of presentations

Provided critical support to upper-management through marketing, enrollment and data analysis.

• Assisted in designing, developing and supervising a variety of community-oriented programs• Assisted in the development of organizational policies to ensure compliance with legal, financial, and organizational mandates

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity• Fulfilled all reasonable requests from guests, to ensure their comfort, satisfaction and safety

• Effectively managed restaurant which lead to first year sales of $1 million• Analyzed, designed, developed, implemented, and evaluated new employee training programs• Effectively trained new staff in multiple locations to ensure successful openings• Organized and directed multiple marketing events and fundraisers that directly resulted in increased revenue streams• Coordinated, monitored, and inspected food purchases, new menus, staff, and payroll