Led 5 Agile teams, up to 3 at a time, and 40+ team members (onsite & remote) in the design and development of 2 enterprise applications (Nee.AI & Horizon). ▪ Facilitated cross-functional team collaboration with business and IT stakeholders in sprint ceremonies, status updates, PI Planning, UAT testing and Bi-weekly demonstrations and web app deployments (Git Hub). ▪ Coached team in Agile methodology estimation techniques, setting appropriate and realistic commitments, creating value-driven user stories and epics (Jira), and writing project documentation (Confluence). ▪ Practiced servant leadership to unify, motivate, enable, build trust, resolve conflict, remove impediments, reduce distractions, and mitigate risks. ▪ Worked closely with a variety of Product Owners throughout the software development life cycle to define and clarify requirements, prioritize, plan, design, test, deploy, and revise. ▪ Communicated team metrics, release notes, planning roadmaps, demo slides, and updates to stakeholders.

▪ Managed PeopleSoft ERP projects (4-7 projects at a time). Projects included enterprise-wide software upgrades (2/year), module addition and modification, and agile interface development. Examples: Summer & Winter upgrades with tax updates, Learning Management, Contract Management, Asset Management, Risk Management, Open Enrollment, Clerk Fiscal Year End, Time & Labor. ▪ Maintained standard PMO documentation including project proposals, scope definition, fit gap analysis, requirements, lessons learned, user acceptance testing, deployment plans, Governance Board reports, etc.

▪ Co-managed a multi-campus implementation of Canvas Learning Management System at West Coast University. ▪ Facilitated project and training meetings with stakeholders (in 4 campuses) and vendor. ▪ Maintained project artifacts including the project plan (Smartsheet), project roadmap, and marketing materials (website updates & and Chat Bot implementation). ▪ Analyzed and coded AP business invoices for multiple campuses.

▪ Coordinated multi-discipline Information Systems projects from initiation to deployment. Managed triage of incoming development requests for infrastructure support systems. ▪ Planned work assignments for 4 Developers and 3 Business Analysts.▪ Led multiple enterprise-wide software upgrades of Epicor ERP and Epicor HCM. Coordinated user acceptance testing, change management planning, and release note creation and distribution.▪ Gathered requirements, permissions, and user acceptance test documentation according to JSOX compliance.▪ Analyzed business processes in from quote-to-cash. Created workflow diagrams for interdepartmental transparency, fit-gap analysis, and building user stories. ▪ Reported project performance and progress to the IS Manager, Department VP, and cross-functional stakeholders.▪ Managed story backlog and facilitated Scrum-Agile ceremonies including planning, stand-ups, demos, and retrospectives. ▪ Product owner for two software products - owned and groomed product backlog and articulated user stories and acceptance criteria.

3 Month Contract at Premera Blue Cross▪ PM for Tech Ambassador program that connects IT with super-users to test and implement software and hardware upgrades across the organization. ▪ Resolved over 100 customer service issues between users and IT services

2 - Year contract working on the EdCC project team in preparation to replace the legacy system with Oracle PeopleSoft, a web-based Enterprise Resource Planning (ERP) system. ▪ Consulted with subject matter experts throughout the college to document workflows, job duties and responsibilities, and data requirements. Documented and analyzed over 150 business processes in Finance, Human Capital Management and Student Services. ▪ Identified stakeholder business needs and reporting requirements, and performed fit-gap analysis. ▪ Performed data clean-up for integration. ▪ Crosswalked PeopleSoft terminology and data fields with the legacy system (CEI+). ▪ Built 2 Google Sites websites to coordinate and communicate with stakeholders. ▪ Managed participation in Common Process Development Workshop preparation, attendance, and testing. ▪ Served as a Test Lead for the Common Process Development initiative. Created and published user acceptance testing instructions. Required soft skills: teamwork, meeting management, interviewing, communications, adaptability, initiative, empathy, patience, time management, decision making, and creativity.

▪ Managed digital marketing communications. Utilized online marketing tools (Google Analytics & DaCast) to collect and report website metrics. Created social media campaigns resulting in a 30% increase in followers. ▪ Constructed financial giving statements for 2013.

▪ Taught an introductory Transfer Interest Group (TrIG) class for 6 months and mentored 15 students, during the autumn quarters of 2011 and 2012.

▪ Monitored RSS feeds for sales opportunities and communicated company value to potential customers. ▪ Utilized Search Engine Optimization (SEO) software applications to harvest links, research client progress, and create client reports. ▪ Setup online SEO campaigns.

▪ Assisted the Program Manager at SSCC’s Department of Student Life with various projects. ▪ Designed marketing materials to promote events. ▪ Facilitated and supervised student field trips.