Roshan Patel Email & Phone Number

Murfreesboro, Tennessee, United States

Franklin TN

Franklin TN

• Provide operational support to the team by conducting coaching and executing the development of team members. Analyzes reports and utilizes tools and root cause analysis to identify feedback opportunities for colleague.
• Managed 3rd party vendor relationships with pharmacy providers (including escalation/complaints) ensuring seamless interaction with member population, which resulted in 50-60 members each month receiving timely.
• Created, planned, conduct trainings for colleagues to ensure exceptional customer service is delivered, which resulted in measurable success when reviewing NPS (net promoter score) for colleagues.
• Conducted call quality feedback sessions with coaches to ensure motivational interviewing skills were being used to enhance the coaching experience.
• Partnered with Stoke.d to implement the human centered design approach while working on a project that re imagines how a current product is being implemented.
• Facilitated sessions to validate appropriate protocols and expectations have been met while in observance by John Hopkins University.

Franklin, Tennessee

• Developed a wellness coaching relationship with clients, while delivering a scientific based coaching program to assist the client through the process of actively working towards better health. Also, providing support.
• Actively participated in multiple consultant audits designed to identify strengths and opportunities to deliver our services, measurably increasing customer satisfaction.
• Participated in 25 high profile perspective and existing client tours, which resulted in new contracts signed and ensuring programs are delivered to client expectations.
• Travelled with 5 coaches as a lead promoting wellness programs for clients, answering questions about incentives, and program requirement, which helped drive engagement to coaching program and generate revenue for the.

Smryna TN

• Responsible for the evaluation, development and implementation of specialized exercise programs for new hired employees.
• Instructed a group exercise class of 20-30 employees on work specific exercises, which resulted in reduced pain, increased mobility and increased productivity.
• Provided wellness presentations to employees on various subjects that are specific to the line of work they do, which resulted in increased knowledge and understanding of the basics of exercise and healthy eating habits.