Roshan Silwal Email & Phone Number

Networking:• Configured and troubleshooted network protocols like TCP/IP, DNS, DHCP, and SNMP.• Designed and implemented network topology and architecture for small to medium-sized networks.• Managed firewalls, switches, routers, and other networking devices.• Monitored network performance, implementing optimizations for enhanced speed and reliability.• Ensured network security through VPNs and intrusion detection systems.• Created and updated network documentation, including diagrams, IP addresses, and policies.Server and Windows:• Installed, configured, and maintained Windows server operating systems, including Active Directory and Group Policy.• Managed virtualization platforms such as VMware or Hyper-V.• Monitored server performance, executing optimizations for improved speed and reliability.• Troubleshot server hardware and software issues.• Oversaw backup and recovery processes for servers and data.VoIP Phone:• Configured and troubleshooted VoIP phone systems using 3cx and VoIP Portal.• Provided end-user support, managing call routing, voicemail, and conferencing.• Diagnosed VoIP-related issues concerning network connectivity and call quality.• Installed and maintained VoIP phone hardware, including handsets, headsets, and conference phones.Microsoft 365 Administration:• Managed user accounts and permissions within Microsoft 365.• Resolved issues with Microsoft 365 applications, including Outlook, Exchange Online, SharePoint Online, and Teams.• Implemented and maintained security protocols, such as multi-factor authentication and conditional access policies.NAS and Backup Systems:• Configured and maintained Network Attached Storage (NAS) devices.• Troubleshot and resolved issues with NAS connectivity and file sharing.• Implemented security protocols for NAS, including access controls and data encryption.• Managed cloud backup solutions like Datto, ShadowProtect, and Acronis for data protection and disaster recovery purposes.

Eastgardens, New South Wales, Australia

● Implemented strategic initiatives to improve customer service and increase sales, resulting in a 15% revenue growth within six months.● Implemented food safety and cleanliness policies, resulting in 0 health code violations for 4 consecutive years.● Delivered exceptional customer service, handling 150+ inquiries and achieving a 95% satisfaction rate.● Implemented new training methods which led to a 12% increase in staff productivity.● Performed quarterly quality reviews and annual performance appraisals on 35 employees to ensure targets weremet.● Enforced strict compliance with food safety and cleanliness standards, covering a team of 35+ staff members.● Managed inventory for 500+ product SKUs, focusing on ordering, receiving, and stock level optimization.

Bachelor'S Degree, Information Technology

Diploma, Information Technology