Jesse S. Email & Phone Number

Singapore

Supports all aspects of client service delivery, builds strong relationships with clients, develops team and culture leading to consistent delivery and client satisfaction.Assist Clients in the review of their IT Compliance and perform assessments on their Cyber Security posture, reference to regulatory guidelines.

Singapore

Productization, with focus on cybersecurity products and services. Working closely with product principals and partners to understand their offerings and adopt them with sensible and minimalistic customization, providing a cohesive & standardized offering to customers, to effectively solve their business challenges and enhance their security posture. Main point of contact for clients of vCTO services. Manage due diligence and regulatory compliance efforts with the clients. Recommend the necessary solutions to mitigate and manage risks. Also work closely with Tech Lead to implement enhancements to security infrastructure, controls and policies internal to WIZTECH.

Singapore

From orchestrating phishing tests and vulnerabilities assessments reporting, to regulatory compliant IT infrastructure build-outs, these are some of the key Client engagements for the role of a Technical Account Manager (vCTO).Experience from various IT projects and support services with niche knowledge on cyber security and compliance matters has enabled me to excel in this role, ensuring optimal service delivery of IT infrastructure and supporting communications, and with proven client and project management capabilities.Part of the business development/sales team that engages with prospects, leads and new partner relationships. Develop an accurate understanding of business requirements, draft proposal and SOWs and manage contract negotiations with Clients and vendors. Derived solutions by working closely with external vendors and internal systems/network leads, catering to the requirements scope. Responsible for managing multiple ongoing and new client relationships ensuring maximum levels of satisfaction, retention and growth, and ultimately developing a trusted partnership. At the same time, identify opportunities for growth and create proposals for client support and acceptance. Manage contract negotiations on behalf of clients with third party vendors and assist Clients on sizing, evaluating and purchasing with major distributors and resellers. Work on SFC cybersecurity requirements and MAS TRM guidelines/advisories together with COOs to address their regulatory concerns. Develop awareness on the ever-changing regulatory and compliance space and help businesses/clients address many ODD technology concerns.Attended AIMA and HFM events and exchange views and shared best practices during panel round tables discussions.Assist in-house CISSP in execution of cybersecurity engagements like phishing campaigns, vulnerabilities assessments and pen tests.

Singapore

As a founding member of the Singapore Client Operations, the first presence in Asia for the company, I manage the client support services and project management. In addition, I also ensure the steady growth of the team, managing recruitment tasks and staff growth.Task to visit the London Edge Technology Group's UK office to learn more about the company's global operations and adopt best practices and to replicate the success to the Asia setup. Managed engineers, providing Desktop IT Support with-in sophisticated Trading Floor environments. First point of contact for client escalations and assist engineers performing level 2 and level 3 support. Strong understanding of market data applications and connectivity- Bloomberg, Thomson Reuters, Factset etc. Worked closely with vendors to support various trading and order management software.

Singapore

Rejoined the team at Bank of America Merrill Lynch, working with the same manager and team members.On top of the BAU tasks of supporting the front office, I am assigned the role of VIP support, communicating clearly to higher management on their day-to-day IT issues and to resolve them with the required urgency.Tasked to work in the capacity of project coordinator for the Investment Banking Department's Windows 7 OS and hardware upgrade - about 150 users/devices. As part of the role, I was involved in meetings with stakeholders sharing project plan, road map, apprise the project's progress and ensure everyone is working toward the same strategic milestones. Accomplishment: As a result of contributing to the success of the whole global project, I received a global recognition silver award for the good work done.Leadership role: In charge of hardware engineer and all hardware requirements - coordinate and supervise the vendor on hardware engineer's work processes and performance.2nd in-charge of team, covering the team leader when he is away from office.

Singapore

Supported a group of about 30 users consisting of portfolio managers, analysts, back office staff. From their mobility applications to Microsoft Office suite and trading applications. Managed the server room back-end infrastructure in terms of power-down events, air-conditioning/moisture alerts, server/switches mounting, ISP connectivity setups and maintenance, network patching etc. Projects and Accomplishments:Microsoft Office upgrade projects - managed profile migrations of Outlook pst file and other Office settings and configurations.The IT off-site event in United States, Boston, Marlborough office was a BLAST!

Singapore

Worked closely with Traders, middle and back office to support the bank's daily trading activities on various trading and settlement platforms - troubleshooting and monitoring. ie. Fidessa, ICE, IRESS, ICAP, BGCDeveloped understanding of the trading life cycle and settlement work flows for the full range of investment products from equities, fixed income, FX, derivatives, to commodities products. Managed support incidents through to resolution keeping all stakeholders abreast of the situation and work to minimize impact wherever possible, applying the ITIL framework principals. Act as liaison between business users, product vendors and internal application and infrastructure teams to facilitate small-scale changes and complex problem solving. Accomplishments: Coordination of numerous office restacks with vendor technicians tp relocate PC hardware, network and power point requirements and patching.Supported audit reporting of the legacy AS400 system as administrator, to MAS authorities. IP telephony - Migration of trading turret system from BT to IPC system. Management of trader profiles, button updates, and other system maintenance tasks.Overseas Office Visits: Participate in the BCP exercise in Merrill Lynch Taipei, Taiwan office and also Trade Floor major change support in Sydney Australia office. Accomplishments:1. Promoted to Senior Analyst in 20092. Awarded individual bronze award from SVP for quality services provided over the course of the year.

Singapore

Had the rare opportunity to see how mainframe boxes process backend banking transactions in a command center/ data center environment. Worked with programmers, analyst and systems contractors on various batch job operations. Analyze, troubleshoot problems, provide recommendations and follow up on their implementations, including stakeholder management responsibilities.

Singapore

Worked with an excellent team of leaders who are ITIL-focused and experts in incident and problem management, that institute in me the necessary foundations of Service Desk delivery from a ITSM Service Desk. An empowered 24x7x365 global team, assisting users from all over the globe in JP Morgan's offices.

Singapore

Coordination of IT matters between Police Technology Division and Operations Department. Managed the IVR system - worked with vendor to maintain database of contact information and query SQL DB log for result details from Ops exercises and genuine situations on the ground.I was privileged to be part of the team which created the first generation of Cubicon System - a modern command and control cross-department system for the Ministry of Home Affairs. The team consists of engineers from Defence Science Technology Agency, Singapore Electronics and a group of French consultants. With hands-on knowledge of the department's processes and understanding of user requirements, my role was to translate these into the new system and perform acceptance tests. I was also the trainer of the new system for my department. Accomplishment: Operations Department office and command center division-wide relocation from Pearls Hill to MHQ Novena.