Ross Esplin Email & Phone Number

London, United Kingdom

Digital leader for omni, mobile, digital payments (Apple and Android Pay) and innovation. This covered all brands, including the most prominent RBS and NatWest. My team covered three key areas, defining the experiences that were delivered to customers, defining the technology roadmap that would enable these experiences and subsequently delivering the.

London, United Kingdom

Mobile leader for the award winning core banking mobile applications, covering all of RBS brands including the most prominent RBS and NatWest. My team covered three key areas; defining the experiences that were delivered to customers, defining the technology roadmap that would enable these experiences and subsequently delivering the experiences via.

Led a team of product strategists and service designers in defining and prioritising the product backlogs through business/customer insight and new innovation. This included defining a best in breed digital strategy and accompanying roadmap that provides customer and business benefit across multiple departments. Mentored and advised Product Owners on.

Defined the digital technology strategy, roadmap and formed an in-house Digital Development team, rolling out Agile methodologies (Scrum, Kanban, XP) across the digital team including the desktop, native/mobile web app and middle tier teams. I specified the teams, skillsets required and coached the team and scrum masters in Scrum. I rolled out Extreme.

Led a number of digital and contact centre transformation programmes within a £300m programme. The overall programme followed the Prince2 framework, whereas the programmes I delivered were a mixture of Waterfall and Agile depending on the need and skillset. The main programme I delivered was a content managed, mobile adaptive/responsive brochure and.

Scottishpower

Provided technical design authority and technical design for both customer facing self serving and call centre solutions. Solutions encompassed self servicing channels, staff facing call centre applications and a suite of web services via an SOA architecture to support the channels. This enabled all channels to perform actions such as making payments.

Business Analyst and Java consultant collaborating with the client on the full SDLC. Solutions encompassed a customer facing self service website (1.5 million customers) and supporting CRM call centre solution.

Business Analyst and Java consultant collaborating with clients on the full SDLC. Solution encompassed a CRM Call Centre solution with CTI integration to Genesys.

ciboodle/Java consultant collaborating with clients on the full SDLC. Solutions encompassed a customer facing self service website (5 million customers) and supporting CRM call centre solution.

Advanced Management Programme

1St, Software Engineering