Ross Ritchie Email & Phone Number

Developed effective relationships with higher education stakeholders at all levels. Recruited, trained, and line managed diverse support teams. Coached students throughout their journey, from pre-admissions to successful course completion and beyond. Including those living with disabilities and from deprived areas. Delivered projects across a range of themes: academic skills, wellbeing, and onboarding. Built inclusive communities in four universities. Presented complex information to large groups in lecture theatres and tailored my communication to different audiences. Rolled out workshops on mediation and wellbeing management.Implemented broad research methods across all roles. Created surveys with Survey Monkey, led focus groups, and interviewed. Gathered and analysed qualitative and quantitative student data in Excel and SPSS. Identified pain points and negotiated service changes to reflect needs. Used CRM to establish target audience and monitor student progress - ensuring data governance.