Ross Smith Email & Phone Number

Remote

Remote

● Audit travel-nurse and Locums Tenens physician files ensure compliance with state, federal, and facility guidelines.● Improved auditing process to facilitate trend analysis and long-term quality control ● Report to and collaborate with management on the successful onboarding, technical training, integration and retention of new team members● Lead technical design and testing of audit structure and tools● Ensure efficient and relevant documentation and organization of audit data● Reconcile the monthly audit results and leads monthly files closure.● Proactively identify & mitigate risks to achieve target completion dates● Proactively engage with internal functional teams, and customers as required to ensure successful completion of compliance initiatives.● Support documentation of processes, policies, standard operating procedures and training material● Demonstrate ability to deal with complex issues while maintaining a flexible positive, cooperative demeanor.● Demonstrate metrics-driven approach to measuring success of compliance projects with strong analytical background.

San Diego, California

> Improved auditing process to facilitate trend analysis and long-term quality control using Excel-based tracking> Audit travel-nurse and Locums Tenens physician files ensure compliance with state, federal, and facility guidelines.> Conduct in depth review of state and federal guidelines to maintain accurate and up to date records.> Led Ad Hoc team to conduct audits required for NCQA and TJC re-certification.> Provide up to date and accurate reports regarding internal processes and compliance metrics> Properly document and report discrepancies to team and upper management in a timely fashion to mitigate risk> Utilize various Vendor Management Systems (VMS) including SalesForce

San Diego, California

Gulfport, Mississippi

• Managed day-to-day shift to meet aggressive goals related to daily revenue, units sold, customer conversion• Designed Excel to track daily sales performance• Utilized Excel to analyze projected levels of business, provide reasonable sales goals• Address teammate performance issues through individual counseling and group coaching• EmPower Work Force Management Software utilized to track labor hours, ensure adequate staffing levels• Used ADP Payroll software to identify teammate payroll issues

Biloxi, Mississippi Area

• Implemented new policy to address employee engagement with Key Performance Indicators (KPI’s)• SAS, SPSS, and Excel utilized in analysis of individual and aggregate questionnaire responses regarding specific KPI’s • Increased average employee engagement rating from 6.11 to 7.31• Decreased standard deviation (consensus) of responses by 17%• Coordinated training sessions using Microsoft Outlook

Hattiesburg, Mississippi Area

• Graded exams, papers, and homework based on predetermined rubric provided by instructors• Assisted instructors in the preparation of course materials, assignments, and exams• Accessed multiple databases such as MedScape and EBSCOHost to perform research• Utilized systems including Microsoft Office and Oracle for various administrative tasks

D'Iberville, Ms

• Provided analysis and resolution to various customer concerns regarding financial products offered• Advised customer on multiple consumer financial products• Continually received training on federal and state regulations

Bethlehem, Pa

• Cross-sold financial products to customers using probing questions and customer relationship management (CRM)• Utilized Salesforce CRM software to research customer history and current relationship• Awarded for exceptional customer service on multiple instances

Pensacola, Florida

• Provided first point-of-contact sales and support for clinical-grade activity monitors• Utilized QuickBooks in billing, invoicing, and account reconciliation for new orders• Conducted collection calls on delinquent accounts, escalating if necessary• Utilized Microsoft Outlook as primary means of customer communication and scheduling

Pensacola, Florida Area

Respond to basic inquiries and requests about savings, checking, and credit card accounts. Provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.

Master Of Public Health (Mph), Health Policy And Administration, 3.97/4.0

Activities and Societies: 2015-2016 Alton B Cobb Outstanding MPH Student; Graduate Assistant; Internship with Gulf Coast Veterans Health.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.50/4.0

Degree program accredited by the Association to Advance Collegiate Schools of Business (AACSB)

Associate Of Arts (A.A.), General Studies, 3.0/4.0