Ross Smith Email & Phone Number

Remote

Remote

• Audit travel-nurse and Locums Tenens physician files ensure compliance with state, federal, and facility guidelines.
• Improved auditing process to facilitate trend analysis and long-term quality control
• Report to and collaborate with management on the successful onboarding, technical training, integration and retention of new team members
• Lead technical design and testing of audit structure and tools
• Ensure efficient and relevant documentation and organization of audit data
• Reconcile the monthly audit results and leads monthly files closure.

San Diego, California

> Improved auditing process to facilitate trend analysis and long-term quality control using Excel-based tracking> Audit travel-nurse and Locums Tenens physician files ensure compliance with state, federal, and facility guidelines.> Conduct in depth review of state and federal guidelines to maintain accurate and up to date records.> Led Ad Hoc team to.

San Diego, California

Gulfport, Mississippi

• Managed day-to-day shift to meet aggressive goals related to daily revenue, units sold, customer conversion
• Designed Excel to track daily sales performance
• Utilized Excel to analyze projected levels of business, provide reasonable sales goals
• Address teammate performance issues through individual counseling and group coaching
• EmPower Work Force Management Software utilized to track labor hours, ensure adequate staffing levels
• Used ADP Payroll software to identify teammate payroll issues

Biloxi, Mississippi Area

• Implemented new policy to address employee engagement with Key Performance Indicators (KPI’s)
• SAS, SPSS, and Excel utilized in analysis of individual and aggregate questionnaire responses regarding specific KPI’s
• Increased average employee engagement rating from 6.11 to 7.31
• Decreased standard deviation (consensus) of responses by 17%
• Coordinated training sessions using Microsoft Outlook

Hattiesburg, Mississippi Area

• Graded exams, papers, and homework based on predetermined rubric provided by instructors
• Assisted instructors in the preparation of course materials, assignments, and exams
• Accessed multiple databases such as MedScape and EBSCOHost to perform research
• Utilized systems including Microsoft Office and Oracle for various administrative tasks

D'Iberville, MS

• Provided analysis and resolution to various customer concerns regarding financial products offered
• Advised customer on multiple consumer financial products
• Continually received training on federal and state regulations

Bethlehem, PA

• Cross-sold financial products to customers using probing questions and customer relationship management (CRM)
• Utilized Salesforce CRM software to research customer history and current relationship
• Awarded for exceptional customer service on multiple instances

Pensacola, Florida

• Provided first point-of-contact sales and support for clinical-grade activity monitors
• Utilized QuickBooks in billing, invoicing, and account reconciliation for new orders
• Conducted collection calls on delinquent accounts, escalating if necessary
• Utilized Microsoft Outlook as primary means of customer communication and scheduling

Pensacola, Florida Area

Respond to basic inquiries and requests about savings, checking, and credit card accounts. Provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.

Master Of Public Health (Mph), Health Policy And Administration, 3.97/4.0

Activities and Societies: 2015-2016 Alton B Cobb Outstanding MPH Student; Graduate Assistant; Internship with Gulf Coast Veterans Health.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.50/4.0

Degree program accredited by the Association to Advance Collegiate Schools of Business (AACSB)

Associate Of Arts (A.A.), General Studies, 3.0/4.0