Ann Ross Email and Phone Number

As a Wellbeing Program Manager, I drive positive change by developing and implementing impactful wellbeing initiatives. I excel at managing program portfolios, ensuring effective resource allocation and consistent execution across teams and vendors. I've led projects that define and implement team standards, and managed projects to standardize processes across regions. I'm passionate about stakeholder engagement, building strong relationships, and identifying opportunities to enhance employee… Show more As a Wellbeing Program Manager, I drive positive change by developing and implementing impactful wellbeing initiatives. I excel at managing program portfolios, ensuring effective resource allocation and consistent execution across teams and vendors. I've led projects that define and implement team standards, and managed projects to standardize processes across regions. I'm passionate about stakeholder engagement, building strong relationships, and identifying opportunities to enhance employee wellbeing. I thrive on creating innovative programs, and continuously seek ways to improve the employee experience. Show less

I fostered the growth and impact of a global mindfulness community at Google, supporting the wellbeing of individuals and teams. I spearheaded community outreach initiatives to expand our reach and scaled operations to meet the evolving needs of the community. My role involved developing and implementing programs, organizing events, and fostering a supportive environment for mindfulness practitioners.

I champion the wellbeing of Google's global workforce by developing and delivering impactful wellness programs, fostering social connections, and building strong communities. I empower my team through skills development, coaching, and mentorship. Additionally, I oversee global vendor contract management, ensuring effective partnerships and optimal service delivery.

I managed a geographically dispersed team of service providers, ensuring seamless program delivery through comprehensive training, ongoing support, and skills development. I coordinated schedules, troubleshoot issues, and gather customer feedback to optimize performance. I also contribute to business analysis, identifying trends and opportunities for improvement. Furthermore, I oversaw the launch and optimization of therapy spaces, managing equipment and supplies to maintain a high-quality… Show more I managed a geographically dispersed team of service providers, ensuring seamless program delivery through comprehensive training, ongoing support, and skills development. I coordinated schedules, troubleshoot issues, and gather customer feedback to optimize performance. I also contribute to business analysis, identifying trends and opportunities for improvement. Furthermore, I oversaw the launch and optimization of therapy spaces, managing equipment and supplies to maintain a high-quality environment. Collaborating with internal and external partners, I ensured optimal service delivery and a smooth onboarding experience for new therapists. Show less

• Nationally certified massage therapist specializing in pain, injuries, pregnancy and general wellness massage • Ability to provide a customized massage session combining modalities such as deep tissue, Swedish, Pregnancy, Postpartum, Myofascial Release and Trigger Point Therapy.• Highly skilled in Anatomy, Physiology & Kinesiology • Excellent communication skills regarding depth, pressure and expectations during each massage therapy session • Provide highest level of… Show more • Nationally certified massage therapist specializing in pain, injuries, pregnancy and general wellness massage • Ability to provide a customized massage session combining modalities such as deep tissue, Swedish, Pregnancy, Postpartum, Myofascial Release and Trigger Point Therapy.• Highly skilled in Anatomy, Physiology & Kinesiology • Excellent communication skills regarding depth, pressure and expectations during each massage therapy session • Provide highest level of professionalism and client standards on an ongoing basis• Built and maintain long term relationships with clients • Provide a safe, nurturing environment for all clients • Master all business responsibilities including collecting payments, billing, room maintenance, and customer service. • Created marketing funnels and systems in order to grow and expand client base• Researched benefit package for individual clients directly through insurance companies• Credentialed with insurance companies to provide massage therapy for clients with prescriptions for pain and injuries. • Organize, submit and follow through on medical billing for each insurance claim. Troubleshoot claim problems and resolve with insurance billing representative • Knowledge of ICD-9 & CPT codes• Skilled in Washington State Labor & Industries (L&I) proper billing procedures• Knowledge of and adherence to HIPAA and safety guidelines• Efficient in Office Ally and use of CMS-1500 forms • Well versed in treating and billing car accident patients. Highest level of success in returning all patients to pre accident level of health• Maintain client records in an organized chart filing system• Well versed and proficient in SOAP charting• Strong networking abilities and communication skills Show less

• Marketing and Business Development Consultant for self employed massage therapists• Assist massage therapists on fundamental business and marketing practices in order to create successful businesses• Develop systems and coaching platforms for online education programs• Train massage therapists through private coaching on how to improve business and marketing practices in order to grow a more successful business • Create and analyze ongoing curriculum for online classroom… Show more • Marketing and Business Development Consultant for self employed massage therapists• Assist massage therapists on fundamental business and marketing practices in order to create successful businesses• Develop systems and coaching platforms for online education programs• Train massage therapists through private coaching on how to improve business and marketing practices in order to grow a more successful business • Create and analyze ongoing curriculum for online classroom programs• Design, implement and manage all content and education programs• Supervise teams of students and encourage class participation • Create and maintain relationships through social media marketing as brand continues to grow and develop• Respond to customer inquiries in a timely and respectful manner• Offer advice and support as massage therapist experience difficult challenges as it pertains to growth in business and expansion of team building • Global expansion of Massage Marketing Mentor brand through use of social media platforms Show less

• Created business structure and environment for providing massage therapy to community in a relaxed, stress free private clinic. • Built and optimized entire clinic, including therapy space as well as managed proper equipment and supplies• Worked with internal and external partners to ensure consistent flow and growth of business, including chiropractors, naturopaths, medical doctors and attorneys in order to provide clients with a complete level of healthcare and support… Show more • Created business structure and environment for providing massage therapy to community in a relaxed, stress free private clinic. • Built and optimized entire clinic, including therapy space as well as managed proper equipment and supplies• Worked with internal and external partners to ensure consistent flow and growth of business, including chiropractors, naturopaths, medical doctors and attorneys in order to provide clients with a complete level of healthcare and support. • Interviewed, hired and trained employee massage therapists• Supervised a team of massage therapists and trained on program processes and policies.• Created schedules for employee team• Provided the highest level of customer service in responding to customer inquiries, building and maintaining relationships• Developed organized systems for the efficiency of the clinic setting• Organized payroll through Paychex payroll system• Created marketing, sales funnels and systems in order to grow and expand client base• Maintained client records in an organized chart filing system• Empowered employees to grow and develop their skills as a massage therapist and taught the importance of developing relationships as their client base expanded Show less

• Assisted and supported Account Executives on various projects involving administrative and data entry revisions to large corporate accounts• Managed projects for entire National Business Services email team including assigning projects, setting due dates, follow up and ensured on time completion of all projects• Forward thinking in problem solving and assisting Account Executive on best policies for streamlining projects • Supported office team through various administrative… Show more • Assisted and supported Account Executives on various projects involving administrative and data entry revisions to large corporate accounts• Managed projects for entire National Business Services email team including assigning projects, setting due dates, follow up and ensured on time completion of all projects• Forward thinking in problem solving and assisting Account Executive on best policies for streamlining projects • Supported office team through various administrative duties: data entry, tracking all correspondence and filing completed projects in a timely and organized manner.• Answered phones for internal and external customer support with accuracy and proficiency in a call center environment Show less