Ross Perry Email & Phone Number

New York, Ny, Us

Redmond, Washington, Us

Redmond, Washington, Us

Account Management for the U.S. Army, delivering digital transformation across the enterprise, utilizing intelligent cloud & edge solutions, through next generation technology, and overall IT service delivery. Responsible for the overarching relationship between Microsoft and our U.S. Army customers, including partner ecosystems, ensuring the focus remains on supporting our customers achieve mission success.

Redmond, Washington, Us

Led Microsoft Premier Support for high profile Joint & Department of Defense and Air Force customers in the Boston, MA and Washington D.C. areas. As the trusted business adviser, I was the primary conduit for all Microsoft issues customers had and provided assistance with the planning and scheduling of training, technology specialist engagements, process improvements, identification of best practices regarding Microsoft technology, and assistance with reactive support. Managed the support delivery of reactive and proactive issues including response to operational problems and Critical Situations while conducting issue resolution research and identifying Microsoft technical resources for all questions and engagements. Through quality Service Delivery Management, and capitalizing on my prior Air Force expertise, I maintained long-term relationships, to gain an understanding of the customer IT infrastructure, goals, pain points, and ultimately ensured the customer had operational success with Microsoft products and services.

Randolph Afb, Tx, Us

Directed 75 cross-functional personnel as the managing surveillance director in support of the commander, base organizations and agencies. Develop, lead, and oversee execution of all training curriculum, instruction, and evaluation for 400 operators utilizing a $410M asset.

Randolph Afb, Tx, Us

Lead operational and flight analyst officer for over 4,000 annual flight hours. Directed a team of specialized analysts to inspect and evaluate the performance of 850 annual students. Conceptualized and implemented a new automated efficiency program, which resulted in over two thousand innovative data points, which were ultimately presented to leaders in the United States Department of Defense and Congress, facilitating Headquarters to smart fiscal decisions under budget constraints.

Randolph Afb, Tx, Us

Organized large force exercises across joint military units and various military airborne and ground assets, specializing in tactical expertise and execution. Directly managed 55 personnel as a Program Manager within organization.

Randolph Afb, Tx, Us

Managed daily fiscal and flying operations and staff coordination in support of 200-member organization, working alongside a multinational, coalition led, command and control organization, executing United States foreign policy through battle management.

Randolph Afb, Tx, Us

Highly specialized Air Force training culminating in proficiency in joint military command and control doctrine, tactics, and employment.

Bachelor Of Science (B.S.), Systems Engineering Management

Master Of Arts (M.A.), Human Relations