Ross Mcewen Email & Phone Number

United States

Delivered technical support and coordination to internal/external clients.• Coordinated tracking and mixing session logistics with clients.• Ensured studio scheduling efficiencies for internal and customer-facing activities.• Identified and solved technical issues with studio using creative problem-solving.• Provide professional post-production audio for customers including Koch Industries, Mooney Aerospace, Textron Aviation

Maize, Kansas, United States

Triage, diagnose, manage and troubleshoot issues within the Intermediate building. • Provide training to staff and students on how to use the technology provided. • Performed PC Imaging for On-boarding utilizing SCCM. • Managed roll-out of new scheduling system and provide district wide training for staff.

Wichita, Kansas, United States

Deliver instruction of basic academic skills to students in compliance with the Kansas State Department of Education and the Wichita Public Schools curriculum.• Effectively communicated tasks and assignments with students of various learning styles, abilities, and attitudes. • Form meaningful relationships with students and staff to ensure engaged learning.• Assist with technology issues and questions.• Communicate verbally and in writing inside and outside of the organization.• Plan, organize, make decisions, and prioritize work to meet the daily demands of the students.

Remote

Technology professional with a natural talent for teaching, training, and communicating with technical and non-technical audiences and delivering customer services for complex IT needs. Experienced in multimedia support, audio-visual conferencing and technology and equipment, and project coordination. Quality and goal-driven to deliver results and outstanding customer experience.Managed a mixture of projects consisting of IT video infrastructure, cloud services, and managed services. Provide sales team support and technical support to internal stakeholders.• Managed customer video installation and implementation requirements. • Liaised with national and international customers, including General Mills, John Deer, Northwestern Mutual, and Cargill, to ensure project specifics are delivered in a timely manner.• Rigorously identified and define project goals, objectives, and milestones while mitigating potential project risks. • Approached projects in an agile and proactive manner to meet customers’ needs as projects progress.• Managed an extensive communication flow for both internal stakeholders and external stakeholdersTechnology | Audio Visual & Video Conferencing Technologies | IT Helpdesk Support |Project Coordination | Communication |Training & Mentoring | Customer Support | Technical Support | Relationship Building | Problem Solving | Decision MakingTECHNICAL PROFICIENCYOS X and Windows Operating Systems | Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio, MS Teams, MS Project)Apple iWork | Google Suite | Cisco | Polycom | LifeSize (endpoints) | VCS, VCPP | AutoTask | Salesforce| Sage CRM| SaaS | Cisco Remote Desktop| TeamViewer |Cisco Meetings, Gateway Registration, and other cloud-based services.

Minneapolis, Minnesota, United States

Triage, diagnose and troubleshoot level one issues with audio and video conferencing equipment delivering prompt and reliable customer service.• Demonstrated a diverse knowledge base with the ability quickly address technical escalations and troubleshoot on multiple product lines (Cisco, Lifesize, Polycom).• Managed activation processes for Cisco Meetings, Gateway Registrations, and other cloud-based services.• Led the documentation of actions and resolutions in helpdesk tickets to better track and analyze common customer issues.

Minneapolis, Minnesota, United States

Coordinated tracking and mixing sessions with clients.• Created invoices for projects and ensured customer deadlines were met.• Setup and prepare tracking sessions and live recordings

Assisted students and faculty with equipment rental. Led student and faculty troubleshooting for all audio and video tickets.• Created and maintained a rehearsal booking schedule and coordinated the scheduling of events and recurring classes. • Delivered permanent and fully encompassing installations of Audio Visual systems.

• Efficiently communicated with customers to define timeline and identify any special instructions. • Ensure orders were delivered to specified processing areas as detailed by customer specifications• Assist in various operations throughout aircraft facility due to ability of being able to learn and perform tasks quickly

Assisted faculty with equipment issues and actively monitored inventory of equipment.• Setup and maintained Presidential Boardroom with necessary technology and equipment. • Served as live sound engineer for Campus News Broadcast.

Bachelor'S Degree, Music Technology

Associate'S Degree, Music

Activities and Societies: Jazz Band, Show Choir, Radio Station Engineer