Ross Mcewen Email & Phone Number

United States

• Delivered technical support and coordination to internal/external clients.
• Coordinated tracking and mixing session logistics with clients.
• Ensured studio scheduling efficiencies for internal and customer-facing activities.
• Identified and solved technical issues with studio using creative problem-solving.
• Provide professional post-production audio for customers including Koch Industries, Mooney Aerospace, Textron Aviation

Maize, Kansas, United States

• Triage, diagnose, manage and troubleshoot issues within the Intermediate building.
• Provide training to staff and students on how to use the technology provided.
• Performed PC Imaging for On-boarding utilizing SCCM.
• Managed roll-out of new scheduling system and provide district wide training for staff.

Wichita, Kansas, United States

• Deliver instruction of basic academic skills to students in compliance with the Kansas State Department of Education and the Wichita Public Schools curriculum.
• Effectively communicated tasks and assignments with students of various learning styles, abilities, and attitudes.
• Form meaningful relationships with students and staff to ensure engaged learning.
• Assist with technology issues and questions.
• Communicate verbally and in writing inside and outside of the organization.
• Plan, organize, make decisions, and prioritize work to meet the daily demands of the students.

Remote

• Technology professional with a natural talent for teaching, training, and communicating with technical and non-technical audiences and delivering customer services for complex IT needs. Experienced in multimedia.
• Managed customer video installation and implementation requirements.
• Liaised with national and international customers, including General Mills, John Deer, Northwestern Mutual, and Cargill, to ensure project specifics are delivered in a timely manner.
• Rigorously identified and define project goals, objectives, and milestones while mitigating potential project risks.
• Approached projects in an agile and proactive manner to meet customers’ needs as projects progress.
• Managed an extensive communication flow for both internal stakeholders and external stakeholdersTechnology | Audio Visual & Video Conferencing Technologies | IT Helpdesk Support |Project Coordination | Communication.

Minneapolis, Minnesota, United States

• Triage, diagnose and troubleshoot level one issues with audio and video conferencing equipment delivering prompt and reliable customer service.
• Demonstrated a diverse knowledge base with the ability quickly address technical escalations and troubleshoot on multiple product lines (Cisco, Lifesize, Polycom).
• Managed activation processes for Cisco Meetings, Gateway Registrations, and other cloud-based services.
• Led the documentation of actions and resolutions in helpdesk tickets to better track and analyze common customer issues.

Minneapolis, Minnesota, United States

• Coordinated tracking and mixing sessions with clients.
• Created invoices for projects and ensured customer deadlines were met.
• Setup and prepare tracking sessions and live recordings

• Assisted students and faculty with equipment rental. Led student and faculty troubleshooting for all audio and video tickets.
• Created and maintained a rehearsal booking schedule and coordinated the scheduling of events and recurring classes.
• Delivered permanent and fully encompassing installations of Audio Visual systems.

• Efficiently communicated with customers to define timeline and identify any special instructions.
• Ensure orders were delivered to specified processing areas as detailed by customer specifications
• Assist in various operations throughout aircraft facility due to ability of being able to learn and perform tasks quickly

• Assisted faculty with equipment issues and actively monitored inventory of equipment.
• Setup and maintained Presidential Boardroom with necessary technology and equipment.
• Served as live sound engineer for Campus News Broadcast.

Bachelor'S Degree, Music Technology

Associate'S Degree, Music

Activities and Societies: Jazz Band, Show Choir, Radio Station Engineer