Ross P. Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

London Area, United Kingdom

Achievements:* Promoted for outstanding performance and alignment with Trustpilot's core values.* Chosen as one of 49 global winners of Trustpilot's Power Up performance strategy, winning a trip to Iceland* Maintained an average retention rate of 114.3%, exceeding industry benchmarks and demonstrating strong client relationships.* Managed a portfolio with a size exceeding £1.8 million, focusing on delivering value and driving expansion opportunities.* Generated over £385,000 in upsell revenue by identifying client needs and delivering tailored solutions for long-term growth.* Successfully navigated accounts with large expansion opportunities, leveraging strategic insights to maximise client value and satisfaction.* Mentored team members through 1-2-1 coaching sessions, providing guidance on account management strategies and best practices.* Collaborated with global teams to share insights, align strategies, and drive consistent client success across regions.* Worked closely with enablement teams to provide feedback on training strategies, ensuring the team's continuous development and success.

London Area, United Kingdom

Achievements:* Managed a portfolio with an average annual value of £1.2m, averaging 111.5% net retention.* Generated £420,000+ in upsell revenue through strategic account management and tailored solutions.Implemented Trustpilot integration into client strategies, enhancing reputation management and fostering long-term growth.* Successfully led high-value account management, ensuring client satisfaction through regular communication and setting clear KPIs.* Utilised Salesforce for efficient account management, invoicing, forecasting, and quote generation.* Experienced in understanding and aligning with clients' business objectives to deliver customised account plans.* Expertise in driving adoption, retention, and expansion opportunities within SaaS client portfolios.Skilled in identifying upsell and cross-sell opportunities based on client needs and delivering solutions for long-term success.* Proficient in leveraging technology platforms such as Salesforce to streamline operations and drive efficiency.

London, England, United Kingdom

London, United Kingdom

Operating on a contingent or retained basis, I specialise in recruiting senior IT professionals. Typical placements are: Heads of, Directors, Programme Managers, Programme Directors, Senior Consultants, and Business Analysts.Technologies include: ERP, HCM, CRM, SaaS, Salesforce, Workday, SAP, Oracle, SuccessFactors, and many others

London, United Kingdom

Osmii is a firm of specialist head-hunters providing resource to Technology Vendors, System Integrators and Management Consultancies. We offer support across the Network Technology, Data Centre and Media Platform sectors across Europe and the Middle East. Osmii has two key service offerings: - A Services partner delivering locally compliant temporary/project based resource - A Specialist Headhunting partner building permanent teams internationally We have a history of building long standing strategic partnerships across the technology and commercial ecosystem, supporting global tech companies and pre-IPO vendors. If you are a Tech Start-up, an established Vendor looking to break into an Emerging Market or an established Vendor launching a new venture, Osmii can assist you. Contact us to find out how our 100% direct approach reduces time to hire, cost of hire and helps to build lasting candidate-client relationships.Based in London and Stockholm

London, United Kingdom

Working at Nicoll Curtin helped me get my first start in recruitment. I worked primarily within the development team - sourcing candidates within financial services across Europe and North America. Worked roles within desktop support, application support, development, data science, quantitative analytics, Java, C#, SQL, Python etcI developed skills in: relationship management, business development, candidate sourcing, client management etc

Newbury, Berkshire, United Kingdom

Key Achievements:Personally selected to turn around a failing store; successfully transformed the store to being recognised as one of the company’s top performer, within three monthsTasked upon commencement to reform the store to ensure adherence with franchise and company guidelines Regularly lead the company for conversion with figures of one in fourKey Responsibilities:Manage multiple KPIs on a quarterly basis, such as setting staff targets and making sure they have the correct training to deliver these targetsDevelop and manage a high performing team, continuously raising the bar and manage performance using best performance tools Execute HR policies including sickness/absence monitoring and reductionConduct regular staff 1-2-1’s and yearly appraisals, identify employee training needs and CPD; delivered training (one manager and three sales advisors) to ensure standardisation across the store which has resulted in staff consistently topping the sales leagueTrack and finalise staff schedules and rotas; submit labour costs to payrollProduce structured weekly progress reports highlighting sales, staff, quality and customers

Newbury

Key Achievements:Regularly awarded salesperson of the month for the area, exceeded sales targets and coached other staff to share best practiceIn the top percent for the area each month for customer service engagement, as measured by O2’s customer feedback process; measured on product knowledge and customer care experience to give customers a positive, memorable experienceRecognised for building a loyal customer base of returning and referred customers; utilised communication and negotiation skills to identify their needs and deliver appropriate solution Key Responsibilities:Maximised store profit by actively promoting O2 products and upselling other services and goodsCreated new business opportunities by assisting with marketing events and tailoring the product and space participation to the local demographicsWorked with other team members to establish the businesses future activity on a medium and long-term basis adapting to the changing market conditions ensuring long term commercial success Strive to deliver all individual and store KPI’s and other company objectivesDeveloped and maintained excellent working relationships with superiors, peers, buyer’s merchandisers and other head office personnel