Rowan Rogers Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Assists customers while shopping and provides helpful customer service.• Moves, organizes, and displays donated home materials and appliances within the store, and creating a positive shopping experience for customers.• Receives material donations and updates/maintains inventory using Shopify.• Make small repairs to furniture and appliances as needed, to reduce waste and increase sales.• Helps to maintain a clean and organized store.

Chicago, Illinois, United States

• Manage, schedule, and coordinate meetings for Vice Chair of department.• Edit documents in Microsoft Word and Powerpoint, including creating figures and tables, in accordance with APA style guide.• Order office supplies and event supplies• Assist with planning and execution of departmental events alongside primary events manager.

Chicago, Illinois, United States

• First line of communication with clients via phone and email.• Processed office maintenance requests with building management.• Assisted with package shipments, including creating shipping labels, scheduling pickups and couriers, and liaising with employees and shipping companies.• Processed business and travel expenses for multiple managers and departments

Remote

• Coordinated appointments for multiple private practices including intake appointments, recurring appointments, and rescheduling. • First line of communication with clients through phone, email, and text.• Managed intake process for counseling clients from initial contact through the first appointment, including verifying benefits with insurance, adding clients to EHR system, and scheduling/rescheduling clients• Submitted claims using Simple Practice and Theranest EHR and follow up with insurance regarding any claims issues.

Snohomish, Washington, United States

• Assisting at weekly farmers marketing, including set up and break down of tent, handling money, and addressing customer inquiries in a clear, compassionate, and engaging manner. • Harvesting, washing, trimming, packing vegetables, planting seedlings, preparing greenhouses for winter, routinely carrying up to 50 pounds of vegetables.• Caring for chicken flock of 500, including managing feed and supplements and collecting/cleaning eggs.

Greater Chicago Area

• Answering phone, welcoming clients, and processing paperwork and payments through Theranest EHR system.• Developed and implemented Salesforce database procedures and lead for updating ongoing processes.• Creating and coordinating content for weekly social media and email marketing, including monthly newsletters.• Processing donor gifts and sponsorships within Salesforce and creating thank you notes in a timely manner.• Primary assistant/organizer for annual fundraiser and fundraising appeal

Chicago, Illinois, United States

• Manager on duty for box office during Will Call shifts, intercepted patron issues, communicated quickly and efficiently with other Will Call managers and team members.• Processed ticket voucher email requests and was first point of communication for the project.• Processed ticket exchange requests via phone and updated/adjusted patron data within Tessitura database.

Greater Chicago Area

• Provided administrative support for a team of nine, including travel planning, expenses, and coordinating meetings with other companies.• Ordered and organized office and kitchen supplies for roughly 80 people.• Assembled presentations and research for team meetings.

Tulsa, Oklahoma

• Provided quality customer service while multi-tasking in a fast-paced environment• Cleaned and organized front of house• Extensive memorized knowledge of menus and house rules• Facilitated an enjoyable experience for guests and de-escalated tense situations when they arose• Provided quality customer service in a fast-paced environment

Tulsa, Oklahoma

• First line of communication with subscribers and patrons• Managed box office and ticket sales• Updated event calendars across multiple websites• Maintained and updated company Facebook• Updated promotional content for upcoming performances• Provided general office support

Tulsa, Oklahoma

• Assistant to the Costume Shop Manager in the Theatre Department• Costume Team Lead for production breakdowns• Organized and cleaned the costume shop• Made repairs to garments• Assembled costumes and props for various productions

• Sorted and organized merchandise, kept the store clean and attractive to customers• Assisted and advised customers on purchases• Worked behind the cash wrap• Asked back for the 2013 holiday season