Roxanne Stevens Email and Phone Number

• Supports operability of over 50 applications and systems for production as well as operational task• Establishes high-level efficiency by exercising security measures and administering controlled access and monitoring systems functionality • Writes technical documentation and knowledge base articles ensuring consistent and concise knowledge transfer for local and global counterparts• Developed and implemented training initiativesfor new hires• Works with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes• Offers friendly and efficient service to customers and handles challenging situations with ease

• Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software• Coordinated and directed office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives• Answered phone calls and directed calls to appropriate parties or took messages• Made travel, accommodations, or entertainment arrangements for others• Prepared research or technical reports• Prepared documentation for contracts, transactions, or regulatory compliance

Human Resource Specialist, Killeen, TX June 2017 – Mar 2019• Created and implemented forward-thinking initiatives to improve staff engagement for company of 50 soldiers.• Advocated for staff members, helping to identify and resolve conflicts.• Coordinated technical training and personal development classes for staff members.• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Lead technical repairs, and root analysis to troubleshoot printers for Memphis Police Department and City Hall• Assessed system hardware and software suggesting modifications• Installed router and networking systems for various locations for assisted living facilities• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones• Documented transactions and support interactions in system for future reference and addition to knowledge base