Roxanne Black Email & Phone Number

Responsible for providing customer and business support services to Parks and Infrastructure department, with exceptional customer service to the community, industry professionals and other Council departments.

Melbourne, Australia

Providing support to Australia and New Zealand Teams. Responsible for contractor management and primary contact to the Service request database.• Took ownership of Contractor files from 50 - 200 inputting data and monitoring individual purchase order details• Processed Contractor time sheets verifying hours and payment provisions for 100% accuracy• Maintained records for audit readiness• Produced business operation reports on fields such as verifying labor and missing labor… Show more Providing support to Australia and New Zealand Teams. Responsible for contractor management and primary contact to the Service request database.• Took ownership of Contractor files from 50 - 200 inputting data and monitoring individual purchase order details• Processed Contractor time sheets verifying hours and payment provisions for 100% accuracy• Maintained records for audit readiness• Produced business operation reports on fields such as verifying labor and missing labor claims on a weekly basis• Reviewed/approved/processed Contractor expenses in line with business expense policies• Reconciled Suppliers invoicing and resolved discrepancies• Liaised with Suppliers, Third Parties, Resource Management, Procurement, Accounts Payable• Database owner maintained tool application and mailboxes• Facilitated system training for people on boarding Show less

Melbourne, Australia

Provided a high standard of service with an experienced Mailroom team to meet our Global Client IBM requirements.• Coordinated couriers for local, interstate and international deliveries• Liaised with Management, Courier companies, Suppliers, Third Parties• Oversaw and sorted daily incoming deliveries and preparation of all outgoing mail for collection• Provided support and guidance to Mailroom Team• Managed and ordered office supplies• Provided printing/collating… Show more Provided a high standard of service with an experienced Mailroom team to meet our Global Client IBM requirements.• Coordinated couriers for local, interstate and international deliveries• Liaised with Management, Courier companies, Suppliers, Third Parties• Oversaw and sorted daily incoming deliveries and preparation of all outgoing mail for collection• Provided support and guidance to Mailroom Team• Managed and ordered office supplies• Provided printing/collating facilities to internal Clients• Coordinated team roster• Receptionist coverage for Corporate reception area• Provided support to Site Operations - Distributed/displayed company notifications, allocation of mailboxes/lockers, maintained meeting rooms and comm areas Show less

Doncaster, Melbourne

Committed to provide excellence in customer service and collaborated with others to foster a team-oriented environment.• Knowledge of customer needs and fulfilled with appropriate products and services to achieve sales targets• Ability to motivate and inspire team to deliver outstanding customer service• Maximised sales opportunities through proactive customer contact• Facilitated product knowledge and skills to support team effectiveness• Resolved customer… Show more Committed to provide excellence in customer service and collaborated with others to foster a team-oriented environment.• Knowledge of customer needs and fulfilled with appropriate products and services to achieve sales targets• Ability to motivate and inspire team to deliver outstanding customer service• Maximised sales opportunities through proactive customer contact• Facilitated product knowledge and skills to support team effectiveness• Resolved customer complaints• Efficient with systems and processes• Cash handling, banking, financial services, EFTPOS• Ensured all merchandising, brochures and promotions were updated Show less