Roy Smith Email & Phone Number

Paducah, Kentucky, United States

Supervise the Helpdesk Services over night technicians to ensure proper submission of helpdesk tickets reported by Customers, as well as the proper procedures are followed in the remedy of alerts sent by servers to the alert system.• Work together with other members of the management team to improve the work flow of the Helpdesk Services technicians (HDS)• Develop templates and operating procedures for the HDS technicians to use during their shifts to ensure accuracy submitting tickets and resolving issues with servers.

Greater New Orleans Area

Completed the Network System Administrator Professional (NSAP) program

Greater New Orleans Area

Accomplishments:- Supervised and ensured the prompt return of Customer's firearms with zero loss over the course of 3 years- Built / Designed and Administrated multiple database programs including Microsoft Access and Intuit QuickBase used for the Customer Service and Warranty Department of Kriss USA.- Written SOP's for both the Warranty Department and Customer Service Departments of Kriss USA- Assisted the Engineering Department with Testing and Design changes to the Kriss Vector- Able to competently use Manual Machining Equipment to create and design fixtures and special tools.

Accomplishments:- Supervised over 30 Junior Marines while serving at Recruit Depot Parris Island, SC Armory- Managed Parts cabinet with zero loss and 100% readiness- Administrated the use of the Armory Database to ensure the accountability of over 10,000 M16A4 Rifles- Assisted in the implementation of RCO's into Recruit Training- Managed the Radiological Safety Program while at Recruit Depot Parris Island, SC Armory- Written several SOP's for multiple Shop Sections to include Issue and Recovery, PEB (Parts Cabinet), Maintenance Management, and Weapon Repair.- Successfully oversaw (2) deployments and return of an entire unit's Armory overseas with zero loss.

Assist in the fabrication of components for Fishing T-Tops and Hand Rails for boats/yachts.

Nsap, Network And System Administration/Administrator

Program Trainee, Software Development

Software Development using Java, C++, and SQL.

Database Specialist, Database Construction And Administration

Studied Software Design to include SQL and JavaScript

Armorer'S Certification, Glock Pistol Repair

Obtained Glock Armorer's Certification

Instructor Trainer For The Rifle Combat Optic, Rifle Combat Optic And An-Pvs 14

Instruct Marines within my command of how to operate and make adjustments to the Trijicon RCO.

Mos 2111 Usmc, Small Arms Repair And Admin Procedures

Studied the fundamentals of Armory Procedures and firearm maintenance / Repair.

High School Diploma, Regular/General High School/Secondary Diploma Program

High School Student