Roy Bentley Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Cambridge, Gb

As Senior Sales Engineer, I played a key role in driving the technical sale of cutting-edge AI speech transcription, translation, and speech intelligence products at a Series A startup. My primary responsibility was the building and maintenance of trusted technical advisor relationships with our customers, both pre-sale and post-sale. My generalist skill-set allowed working across verticals, with my primary focus being on contact centers, broadcast media, podcasting tools, EdTech, and special project use cases.Day to day I led the technical discovery process, delivering product demonstrations, built proof of value business cases and custom proof of concept examples, and gathered customer feedback for the product team. I also ensured customer success during solution design, API integration, and technical support during onboarding and/or deployment. In addition, I coordinated technical responses to RFP/RFIs when needed.As part of our marketing outreach, I attended several industry conferences throughout the year, such as AI Summit and National Association of Broadcasters, where I set up, supported, and delivered live demonstrations at our booth while managing the technical aspects of our presentations.

San Diego, California, Us

As Senior Sales Engineer, I was directly involved in the sales process, taking responsibility for the technical relationship with the customer. My primary contribution to the sales effort was driven by building a trusted advisor relationship by applying my subject matter expertise and broad technical skillset to lead the business and technical discovery processes, understanding the customers’ overall authentication/anti-fraud strategy, API integration points, sources of ground truth data, and speech data paths and sources. Once completed, I defined and articulated solution proposals, effects on strategy, and integration designs to all stakeholders. When the customer was a channel partner, I was also responsible for helping them define processes and GTM strategy, as well as supporting their integration with our products. I also frequently assisted in RFP/RFI responses and Statement of Work development. In addition, I supported sales and business development by conceptualizing and developing speech and biometric proof of concept applications using internal tools, Python, and JavaScript.I represented LumenVox at industry conferences, including SpeechTEK, International Avaya Users Group (IAUG), Genesys G-Summit, and others. Delivered the following conference presentations:• Presenter, “Implementing Voice Biometrics – What You Need to Know”, Avaya ENGAGE 2020• Co-Panelist, “Using Biometrics & AI to Establish Trust”, SpeechTEK 2019• Co-presenter, “Why Voice Biometrics – A Primer”, Avaya ENGAGE 2019

San Diego, California, Us

I joined the team as the merger between LumenVox and VoiceTrust was being completed, which brought a new Voice Biometrics product line into the LumenVox fold. Performed much of the initial development of the new biometrics delivery practice area, working to adapt VoiceTrust’s prior OEM-focused model to LumenVox’ channel-based model. Provided technical expertise to internal marketing team as part of effort to build company’s narrative around the new biometric product line. Created, owned, and maintained demonstration platform, where I built internal and external demos/proof of concepts using internal tools, Python, and JavaScript. Worked with Sales to build viable playbook for these demos. My customer responsibilities in this role significantly overlap my Sales Engineer role above, as that role was created by splitting from this one, except in this role I also directly managed, performed, and supported customer deployments.

Hoboken, New Jersey, Us

As a member of the R&D Line of Business team, I owned the delivery of NICE's Real-Time Authentication and Fraud solutions in the Americas and APAC regions from pre-sales to post-implementation. These solutions feature passive voice biometric authentication, real-time fraudster detection, and proactive fraudster detection using biometric clustering. My primary responsibilities were to provide focused subject matter expertise, architecture design, technical strategy, and process adherence for our biometric products to the sales and implementation organizations. I was engaged directly in the sale to discover or help define the customer's overall authentication and fraud prevention strategy, using these data to drive attainable objective business outcomes (i.e., product KPIs) which aligned with product capabilities. Executed proof of concepts to prove the RTA products can meet these outcomes, then presented that data to decision makers of all levels as part of building the value proposition of the opportunity. When working with live pilots or production engagements, I evangelized the technical and business benefits of voice biometrics, while engaging at all levels of the business to push adoption and value realization. My role also included training and tuning a machine learning biometrics engine while using the outputs of those processes to communicate a broader strategy for individual implementations and the product at large.

Hoboken, New Jersey, Us

As a founding member of the Technical Specialists team, I assisted the team’s management in defining roles and responsibilities, strategy, and billable items. The team acted as the division’s “Swiss army knife” and increased successful closure of the Professional Services organization’s most complex projects while reducing time to project closure. As the team developed into multiple specialties, thanks to my deep and broad systems knowledge, my specific focus areas became special projects, database/systems migrations, cross-platform integrations, custom reporting, sizing for unique environments (usually high availability and cloud solutions), and tools development. Highlights of my efforts include a 40% reduction of database-related project duration and the planning, development, and release of an automated tool to document and store previously manually maintained site documentation.

Hoboken, New Jersey, Us

Within this role, I served as the primary technical point of contact and Subject Matter Expert for large customers within the Enterprise and Public Safety spaces. This included development of strategy, managing customer communications, escalations during high priority and critical issues, and the development of documentation across all phases of solutions delivery – pre-sales, site preparation, implementation, and upgrades for both on-premise and cloud installations. I was also responsible for the professional growth, mentoring, and occasionally scheduling of a team of 8-12 Professional Services Engineers. Highlights of this role include leading the rollout of the highest grossing single account project company-wide in 2010 in a large competitive displacement rollout at a major global financial customer, later leading that same project in a world-first (of its size and scope) version upgrade, and receiving several internal and external awards, including a NICE Shine award for customer focus and leadership, a global Customer Impact Award, and a “super hero” award from a major customer’s largest LOB for “meeting demanding schedules to deliver unbelievable solutions against a ticking clock.”

San Francisco, California, Us

In this role, I was part of a team responsible for the administration of the Bank’s remote access systems, based on RSA SecurID, Citrix, Nortel Contivity VPN, and Juniper SSL VPN in a large-scale enterprise environment. In addition to my primary role, I developed various scripts and batch processes to increase the team’s productivity. I also served as a Subject Matter Expert representing the remote access team in several major projects, including the restructuring of the Bank’s remote access policies and procedures, the development of a new request and billing system, and the expansion of non-critical support from business hours to a global 24x7 model. I was also awarded over a dozen customer service awards from my peers.

As the first hire of the company, I was responsible for building out our complete technology infrastructure, based around Windows Server 2003 with Active Directory, GPOs, and IIS. I also installed all network and telephony cabling, imaged and installed 120 agent workstations, and deployed an Interactive Softworks predictive dialer. Once the initial build out was complete, I shifted to the development and automation of our leads processing and daily reporting.

Salisbury, North Carolina, Us

In this role, I was responsible for an IT staff of two as well as the company's IT budget and the technology infrastructure for 4 dialing centers, our headquarters office, and 2 datacenters. My group was responsible for all aspects of a Windows 2000 (and later 2003)-based network, including Active Directory, GPO, DHCP, and DNS, as well as SQL Server 7 and 2000, and IIS Application Servers. We also maintained SCO Openserver (SER Solutions EIS) and Redhat Linux (Noble Systems) based dialing platforms. In addition to our primary functions, we also assisted the Applications Development department with software QA and later rollout of their custom dialer interface software package. Highlights of this role include taking over the rollout of a new call center site which was more than three months behind schedule and delivering it on time, and planning and implementing the upgrade of our servers to Windows Server 2003 and elevating our Active Directory functional level to 2003.

Us

Portsmouth, Nh, Us