In this role, I was responsible for overseeing the professional development, mentorship, compliance with standard operating procedures, and performance counseling of senior management and subordinate personnel, fostering a culture of excellence and growth. I ensured the seamless functionality of classified and unclassified network communications, maintaining robust connectivity across all systems. As a senior network operations manager, I provided oversight to ensure team readiness for… Show more In this role, I was responsible for overseeing the professional development, mentorship, compliance with standard operating procedures, and performance counseling of senior management and subordinate personnel, fostering a culture of excellence and growth. I ensured the seamless functionality of classified and unclassified network communications, maintaining robust connectivity across all systems. As a senior network operations manager, I provided oversight to ensure team readiness for troubleshooting connectivity issues, effectively reducing outage durations. I identified operational shortfalls and proposed and implemented innovative solutions, including viable commercial software applications, to enhance communication methods and protocols, driving operational efficiency and effectiveness. Show less

Responsible for analyzing and developing training plans for failing Recruiting Stations, transforming them into high performing units that consistently achieve mission success; Directly responsible for managing the Digital Management Training System for 350 employees updating all mandatory certifications and training• Supervised the Personally Identifiable Information (PII) within the human resource database for 7,500 personnel and resulted in ZERO confidentiality incidents •… Show more Responsible for analyzing and developing training plans for failing Recruiting Stations, transforming them into high performing units that consistently achieve mission success; Directly responsible for managing the Digital Management Training System for 350 employees updating all mandatory certifications and training• Supervised the Personally Identifiable Information (PII) within the human resource database for 7,500 personnel and resulted in ZERO confidentiality incidents • Analyzed recruiting techniques, reviewed, and consolidated multiple reports for accurate submission to senior-level leadership • Implemented and improved recruiting techniques, lead generation activities, and sustained Recruiting Center Management System• Developed lesson plan and revised end of course materials that were in line with the industry's best parties and the overall strategic goals of the institution• Redesigned training publications and training support products utilized by career centers and the recruiting command resulting in annual savings of $50K• Researched emerging recruiting trends, new technologies, concepts, and techniques to modify and improve the current training curriculum Show less

Monitored and canvassed an area covering 220 square miles to include a population of 130,000, 4 high schools, and 3 colleges; Glenn E. Morrell Award Recipient; U.S. Army Recruiting Command’s highest achievement for recruiting excellence• Exceeded mission requirements while recruiting highly qualified men and women into the U.S. Army and Army Reserves; excelled in a challenging and independent duty capacity • Communicated, clarified, and interpreted U.S. Army and National Guard… Show more Monitored and canvassed an area covering 220 square miles to include a population of 130,000, 4 high schools, and 3 colleges; Glenn E. Morrell Award Recipient; U.S. Army Recruiting Command’s highest achievement for recruiting excellence• Exceeded mission requirements while recruiting highly qualified men and women into the U.S. Army and Army Reserves; excelled in a challenging and independent duty capacity • Communicated, clarified, and interpreted U.S. Army and National Guard recruiting policies through formal presentations to parents, educators, veterans, youth workers, and small groups; Maintained 100% accountability for government vehicles, office equipment, and supplies worth $30K• Contacted, interviewed, counseled, and qualified civilian personnel for enlistment into the United States Army and Army Reserves following applicable regulations and guidelines• Managed multiple work priorities, including Assistant Station Commander, Station Truck Master, Future Soldier Program Manager, and Station Fire Safety Officer• Delivered advice to senior-level leadership, managed personnel resource activities and interpretation, enforcement of the policy, and applicable directives Show less