Raquel Gomes Email and Phone Number

Slice is a successful and busy brunch cafe with several awards, mentions in best places to go guides, and great customer reviews.I started working as a kitchen porter, keeping the kitchen clean and organized during service and preparing it for the next day, while improving my English knowledge.As a fast learner, after six months I began helping the front of house team with polishing cutlery, sending food, receiving payments, and anything else needed. Soon, I was working a few shifts per week as a waitress.I took a barista course to fill my knowledge gap, perfected my skills, and asked for the opportunity. I was promoted to Barista in less than a year after I started working at the cafe.Currently, I work as the cafeteria's manager, leading a team of 13 people, both back and front of house.My responsibilities include monitoring the quality of service, ensuring food safety, managing stock, sales, and payroll, solving problems, and running meetings and performance reviews.

IMIGRAND! started as "Intercâmbio do Zero", a consultancy service for Brazilians seeking international experiences: studying and working abroad.I played an integral role in founding the business, managing brand strategies, creating content for multiple platforms, and recruiting, training, and managing the social media team.Now, we are working on expanding the business to help people achieve their freedom by going where they're treated best.

Vetinlab is the leading veterinary laboratory in the State of Bahia.I was responsible for reorganizing the HR department, shifting its focus from process management to behavioral management.I addressed high turnover, organizational culture issues, absenteeism, and inexperienced leadership by making adjustments to the organizational chart, creating new job descriptions, developing a conduct manual, implementing team training programs, and equipping leaders with the tools they needed for effective people management.

TV Inteligente is a leading electronics distributor in the State of Rio Grande do Norte.I was invited to establish the HR department, where I helped create the conduct manual and define organizational policies. I implemented programs for risk reduction, occupational medicine, training, and performance review.I also worked directly with the leadership team, training and equipping them with the best tools for effective team management.

Grupo Mútuo is an association that offers vehicle insurance and 24/7 assistance.I started as an administrative assistant, handling daily customer requests and assisting the sales team with client registration.With more experience, I became responsible for payment confirmations, document registration analysis, and managing payables and receivables.I had the opportunity to manage the company’s most important branch for six months, during which I successfully implemented a new onboarding training program for the sales team and established a telemarketing sales team, significantly improving sales results.