Rachelle Bulatao Email & Phone Number

Ottawa, On, Ca

Herndon, Va, Us

Herndon, Va, Us

- Drives project management and software development oversight for the Cost Engine product under the Project and Program Management Portfolio.- Leads a team of 15 software and quality assurance engineers in the Philippines, Australia and the United States focused on operational excellence.- Collaborates with Product Management to develop the product roadmap and align operational goals with product strategies.- Coaches the team in setting performance and development goals to increase engagement and productivity.

London, Gb

Espoo, Southern Finland, Fi

- Orchestrated 800k - 1.3M euro software maintenance projects within the WCDMA portfolio across a multi-site, fast-paced Agile development environment;- Defined and managed project scope, goals and deliverables that are aligned with business objectives in collaboration with product management, development, QA and operations organizations.- Secured product compliance to entry and exit governance criteria according to product roadmap;- Evaluated maintenance release management processes, best practices and quality gates against organizational and product metrics to improve overall R&D efficiency and product quality.- Managed critical customer escalations and outages from the field as first PoC for immediate recovery and led the investigation and issue resolution as a task force leader;- Led R&D support for network rollouts of various key customers across the globe.

Espoo, Southern Finland, Fi

- Led a 65-strong Quality Assurance R&D Team in Manila and multi-geographic teams from Finland, Romania and China for WCDMA BTS product;- Defined and managed project scope, goals and deliverables that are aligned with business objectives in collaboration with senior management, project stakeholders and squad members;- Delivered R&D commitment according to program targets and owned capacity planning for the QA teams.- Created product level QA strategy for new feature and regression testing across engineering teams.- Led deep dive sessions for organizational KPIs and spearheaded continuous improvement initiatives focused QA process definition and execution;- Developed and mentored squad members to create a high performing team;

Espoo, Southern Finland, Fi

- Driven parallel fault management activities for the WCDMA FlexiBTS, Flexi Zone Pico and FlexiLite products as well as the SingleRAN BTS maintenance programs;- Led war room discussions and task forces for critical customer escalations until resolution and delivery;- Owned software release quality criteria in terms of defect status and monitored defect statistics against project progress.- Managed program risks and mitigation actions in relation to fault inflow and outflow, correction quality to secure release timeliness;- Owned the product fault management governance and guidelines and ensured compliance of engineering and operations organizations with TL9000 standards.- Liaised with software development, QA, product management and customer/technical support teams;- Defined priorities for fault corrections in agreement with project stakeholders;- Driven data analysis for statistical defect abnormalities for continuous improvement actions across organizational units.

Espoo, Southern Finland, Fi

- Technical leader and competence area owner for various functional domains for the FlexiBTS WCDMA product and led requirements analysis and test planning activities for new features and regression tests;- Test area focus was on base station solutions for variable frequency equipment, antenna line management and fault and recovery management.- Interfaced with project stakeholders for sprint commitments, test execution, monitoring and reporting.- Led the team's technical competence development, knowledge sharing, coaching and mentoring.- Instituted the competence development framework for the I&V teams and established the Newcomer Onboarding Plan;- In-house trainer specializing in Nokia Flexi Base Station hardware and software, software architecture for testers, antenna line device operation, and fault management and recovery for QA engineers and software development teams.- Driven root cause analysis and continuous improvement actions of systemic processes and testing gaps from customer leakages.

Espoo, Southern Finland, Fi

- Developed a web-based headhunter tool for the local R&D site with C# and ASP.NET;- Designed use cases and related UT/MT with Selenium, JUnit and Hudson to reach a target code coverage of 95%

Bachelor Of Science (Bs), Electronics And Communications Engineering

Education record