Becca Lemmons Email & Phone Number

Little Rock, Arkansas

Little Rock, Arkansas

Accomplishments-- Manage onshore and offshore projects teams with an Agile methodology--Manage software development in TFS and Microsoft Project / PWA.-- Coordinate tasks between Product Owners, Business Analysts, Developers, and Quality Analysts.-- Provide executive level reporting

Baltimore, Maryland

Accomplishments:-- Managed projects ranging from infrastructure to large software implementations and integrations.-- Focused communication channels between the technical and “business” sides of the house through clear communication plans and frequent risk log reviews.-- Developed teams, resulting in more engaged and productive staff. This includes internal employees, contractors and consultants (onshore and offshore).-- Managed extensive project work with TIBCO, Vignette’s Content Management tool, Oracle Financials, Business Objects SharePoint and Documentum.

Columbia, Maryland

Accomplishments-- Lead and monitored market research studies by working directly with external customer and internal development teams of analysts, developers and customer service agents. -- Conducted all project kick-off meetings between market research team and my assigned clients-- Created project schedule and follow through implementation with the operations team-- Prepared and presented training (via web-ex or on-site) to various levels of users and management

Hunt Valley, Maryland

Accomplishments-- Maintained relationship between account team and development team in an intermediary role that allowed for shared feedback and improvements to the Application Service we provided to associations.-- Served as primary point of contact for up 40 associations at once.-- Lead on multiple complex job website deployments.-- Partnered with customers, acted as liaison to development team-- Prepared, wrote and presented customizations / proposals/reviews per client’s business needs and objectives-- Implemented and provided extensive onsite training to new clients on use of management applications provided. This included audiences up to 300.-- Created specifications for new projects and rewrites of current applications, including gathering information, hosting client interviews and researching industry standards

Conway, Arkansas

Accomplishments-- Promoted through the four years served as an initial customer service agent to the supervisor of the technical representatives. -- Worked closely with the cable installers to create an improved relationship between the various departments involved with the installation of cable modems.Duties-- Provided assistance to cable modem end-users with issue resolution and tracking of issues with the Corporation’s high-speed Internet access-- Created monthly reports to upper-management regarding growth of customers and issue outcomes-- Phone Administrator: Maintained and improved Lucent phone system. These duties included all adds, changes and moves for the company’s Definity G3Si and Audix system

Bachelors, Management

Education record