Rafael Figueiredo Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

A gourmet hot dog restaurant located in the heart of Sydney- Responsible for the controlling and management of the finances/people while workingon the operation in events:- Creation of financial and sales management, resulting in 8% monthly growth.

Sydney, New South Wales, Australia

São Paulo, Brasil

- Led a team of 14 professionals across Support, Onboarding, Special Projects, and Long Tail.- Implemented various processes to enhance the customer experience from contract initiation to completion.- Oversaw Churn, Upsell, Cross-Sell, Integrations, Events, and Competitions.- Developed detailed reports, KPIs, and databases.Significant Achievements:Achieved an impressive 115% renewal rate.Reduced Churn to 3%.Maintained a Health Score of 90% or higher.

São Paulo, Brasil

- Initiated the project to create the Onboarding process, intended for global implementation;- Developed and tested various theories and ideas to enhance the Onboarding process;- Established brainstorming groups and an idea bank to foster creative generation of solutions;- Formulated Key Performance Indicators (KPIs) and follow-up controls to monitor and continually improve the process;- Founded the basis of the department and trained a dedicated team to develop and manage the area;

São Paulo E Região, Brasil

- Implemented key performance indicators (KPIs) for Sales and Customer Success;- Developed a database and a research source for clients and leads to streamline operations;- Led the successful implementation of Project Somos, the largest private project in Brazil;- Established direct relationships with partners and end clients, providing support and training;- Maintained constant attention to all users and managed effective resource utilization;Significant Achievements:- Secured a 5-year renewal for Project Somos, ensuring coverage of over 100% of the customer base;- Successfully finalized all management controls and KPIs for future use.

São Paulo E Região, Brasil

- Responsible for the effective management of a client portfolio.- Consistently met and exceeded established sales targets.- Conducted training sessions and sales presentations for clients.

São Paulo E Região, Brasil

- Managed the portfolio of key partners, particularly restaurants, for ChefsClub.- Cultivated a close relationship with partners, seeking continuous improvements in partnerships and developing promotional activities.- Responsible for creating all management reports in the Sales department, providing valuable insights for decision-making.- Oversaw the tracking of goals for the field team, ensuring alignment with strategic objectives.- Managed Objectives and Key Results (OKRs) for the department, ensuring effective achievement of established goals.- Maintained direct contact with partners and conducted regular meetings to analyze results, fostering open and efficient communication.

São Paulo, São Paulo

Worked in the digital, physical, and PABS agency segments, catering to individuals (Agencies and Uniclass) and businesses with up to R$ 1.2 million in revenue.- Developed service training for both commercial and operational teams to enhance performance and operational efficiency.- Designed and implemented new operational models, focusing on innovation and continuous process improvement.- Managed the sales process for twenty-two products currently in the sales lineup, encompassing a diverse range of solutions and services.- Catered to both individuals and businesses, tailoring sales strategies to the specific needs of each segment.

São Paulo E Região, Brasil

At PDVend, a SaaS startup, I started as an internal sales representative and quickly advanced to the position of manager. In this role, I took on the responsibility of managing the entire internal sales team, as well as handling negotiations with major clients and strategic partnerships.Within just 3 months of the promotion, we achieved noteworthy results:- We implemented strategies that led to a remarkable 40% reduction in Customer Acquisition Cost (CAC).- We experienced an impressive 100% growth in sales during this period.These successes not only highlight the team's capabilities but also underscore the effectiveness of the strategies implemented under my management.

São Paulo E Região, Brasil

- Responsible for managing a portfolio of existing clients and prospecting new clients;- In charge of developing and presenting individual strategic plans to optimize team performance and effectiveness;- Direct supervision of a team of 12 individuals, fostering a collaborative and high-performance work environment.- Responsible for designing and delivering training sessions for the team, aiming to enhance skills and knowledge required to achieve strategic objectives.These responsibilities showcase my comprehensive leadership capabilities, spanning from client management to strategic development and team leadership.

São Paulo E Região, Brasil

- Enrolled in the investment and sales course provided by the company, enhancing knowledge in financial strategies.- Developed advanced techniques in negotiation and sales, refining skills to provide effective financial consultancy.Significant Achievements:- Consistent Achievement of Targets: Exceeded targets with over 100% performance for three consecutive months, demonstrating consistent success.- Exceptional Support to the Sales Team: Provided exceptional support to the commercial team, resulting in a remarkable 300% improvement in overall team performance.

São Paulo E Região, Brasil

- Spearheaded the formulation of targets at the company, regional, and consultant levels, ensuring alignment with overarching goals.- Managed the production planning for the factory located in Manaus, overseeing the efficient execution of manufacturing operations.- Oversaw the tracking and planning of importing finished products and kits for production, ensuring a seamless supply chain.- Provided support to the sales and marketing teams for product release and maintained accurate updates of available inventory.- Ensured the timely update of databases for new customers and suppliers, facilitating streamlined communication and operations.- Took charge of preparing and presenting monthly results, as well as contributing to the semi-annual planning process.

São Paulo E Região, Brasil

- Managed all importation processes for the designated business units, ensuring smooth and efficient operations.- Oversaw the tracking and release of both national and international licenses, ensuring compliance with regulatory requirements.- Took charge of production activities at the factory located in Guarujá, ensuring optimal manufacturing processes.- Directed the export and production activities for factories located in Latin American countries, including Argentina, Mexico, and Chile.- Conducted daily monitoring of cargo processes, including arrivals and departures, at ports and airports.- Provided direct support to the sales and customer service teams, ensuring the availability of products and facilitating smooth customer interactions.- Compiled bi-weekly reports detailing the status of business operations and suggested improvements.

São Paulo E Região, Brasil

- Assisted customer service analysts in order processing and monitored delivery progress, ensuring timely and accurate customer support.- Supported the marketing team in invoicing processes and the timely delivery of product samples.- Provided assistance to the planning team in tracking and receiving imported products, ensuring smooth integration into the supply chain.- Managed reverse logistics processes, handling returns and refusals to optimize the product return cycle.- Spearheaded the creation of a new return process that resulted in an 80% reduction in problematic processes.

São Paulo E Região, Brasil

- Provided support to the sales analyst in the sales of complete machine projects, ensuring effective communication and smooth project execution.- Supported the engineering team by ensuring the availability of materials for replacement parts.- Took charge of developing commercial proposals for spare parts and services, ensuring competitiveness and client satisfaction.- Led negotiations with both national and international clients and suppliers, fostering strong business relationships.- Prepared a weekly report outlining potential sales and ongoing negotiations, providing a comprehensive overview of business activities.- Monitored the daily allocation of field engineers, ensuring efficient resource utilization.- Collaborated with the importation team to oversee the receipt of imported products, maintaining transparency in the supply chain.

Cyber Security Career Change, Information Technology

Certificate Iv On Entrepreneurship And New Business, Business Administration And Management, General

Bachelor'S Degree, International Business

Certificate, High Performance And Productivity

Gastronomic Entrepreneurship Management, Culinary Arts And Gastronomic Training

Startup Sales, Specializations In Sales, Merchandising And Marketing

Negotiation Techniques

6 Months High School Internship, High School