Rafael Figueiredo

Rafael Figueiredo Email and Phone Number

Cyber Security | Technology | Hospitality | Coffee Enthusiast @ Cali Press
alexandria, new south wales, australia
Rafael Figueiredo's Location
Wolli Creek, New South Wales, Australia, Australia
Rafael Figueiredo's Contact Details

Rafael Figueiredo work email

Rafael Figueiredo personal email

n/a
About Rafael Figueiredo

With over 10 years of experience in customer relationship roles, I have a strong focus on data and a passion for technology. I have developed teams and processes in the areas of Inside Sales and Customer Success/Experience, showcasing the ability to be a quick learner and a highly curious professional, with meticulous attention to details and goals.Currently in a career transition, I am dedicated to studying for certifications focused in Cyber Security, now PenTest+, from CompTIA. I hold certifications in Cyber Security and AWS Cloud Computing. I am open to entry-level opportunities in the market, bringing the essence and accumulated experience over more than a decade in various markets and industries.

Rafael Figueiredo's Current Company Details
Cali Press

Cali Press

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Cyber Security | Technology | Hospitality | Coffee Enthusiast
alexandria, new south wales, australia
Website:
calipress.com.au
Employees:
25
Rafael Figueiredo Work Experience Details
  • Cali Press
    Cafe Manager
    Cali Press Nov 2024 - Present
    Sydney, New South Wales, Australia
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  • Cali Press
    Team Leader
    Cali Press Sep 2024 - Nov 2024
    Sydney, New South Wales, Australia
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  • Cali Press
    Barista
    Cali Press Jun 2024 - Sep 2024
    Sydney, New South Wales, Australia
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  • Cyberbay
    Bug Hunter
    Cyberbay Mar 2024 - Present
    Australia
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  • Norths Collective
    Barista/Bartender/Staff
    Norths Collective Jun 2023 - Aug 2024
    Sydney, New South Wales, Australia
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  • Crazydog Hotdog
    Business Development Associate
    Crazydog Hotdog Feb 2023 - Mar 2024
    Sydney, New South Wales, Australia
    A gourmet hot dog restaurant located in the heart of Sydney- Responsible for the controlling and management of the finances/people while workingon the operation in events:- Creation of financial and sales management, resulting in 8% monthly growth.
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  • Australian Concert And Entertainment Security
    Events Staff
    Australian Concert And Entertainment Security Nov 2022 - Feb 2024
    Sydney, New South Wales, Australia
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  • Matific Brasil
    Head Of Customer Success
    Matific Brasil Jan 2022 - Jul 2022
    São Paulo, Brasil
    - Led a team of 14 professionals across Support, Onboarding, Special Projects, and Long Tail.- Implemented various processes to enhance the customer experience from contract initiation to completion.- Oversaw Churn, Upsell, Cross-Sell, Integrations, Events, and Competitions.- Developed detailed reports, KPIs, and databases.Significant Achievements:Achieved an impressive 115% renewal rate.Reduced Churn to 3%.Maintained a Health Score of 90% or higher.
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  • Matific Brasil
    Onboarding Coordinator
    Matific Brasil Sep 2021 - Jan 2022
    São Paulo, Brasil
    - Initiated the project to create the Onboarding process, intended for global implementation;- Developed and tested various theories and ideas to enhance the Onboarding process;- Established brainstorming groups and an idea bank to foster creative generation of solutions;- Formulated Key Performance Indicators (KPIs) and follow-up controls to monitor and continually improve the process;- Founded the basis of the department and trained a dedicated team to develop and manage the area;
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  • Matific Brasil
    Project And Bussiness Intelligence Manager
    Matific Brasil Jan 2020 - Sep 2021
    São Paulo E Região, Brasil
    - Implemented key performance indicators (KPIs) for Sales and Customer Success;- Developed a database and a research source for clients and leads to streamline operations;- Led the successful implementation of Project Somos, the largest private project in Brazil;- Established direct relationships with partners and end clients, providing support and training;- Maintained constant attention to all users and managed effective resource utilization;Significant Achievements:- Secured a 5-year renewal for Project Somos, ensuring coverage of over 100% of the customer base;- Successfully finalized all management controls and KPIs for future use.
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  • Matific Brasil
    Inside Sales Account Executive
    Matific Brasil Jul 2019 - Dec 2019
    São Paulo E Região, Brasil
    - Responsible for the effective management of a client portfolio.- Consistently met and exceeded established sales targets.- Conducted training sessions and sales presentations for clients.
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  • Chefsclub
    Key Account Manager
    Chefsclub Feb 2019 - Jul 2019
    São Paulo E Região, Brasil
    - Managed the portfolio of key partners, particularly restaurants, for ChefsClub.- Cultivated a close relationship with partners, seeking continuous improvements in partnerships and developing promotional activities.- Responsible for creating all management reports in the Sales department, providing valuable insights for decision-making.- Oversaw the tracking of goals for the field team, ensuring alignment with strategic objectives.- Managed Objectives and Key Results (OKRs) for the department, ensuring effective achievement of established goals.- Maintained direct contact with partners and conducted regular meetings to analyze results, fostering open and efficient communication.
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  • Itaú Unibanco
    Insurance Consultant
    Itaú Unibanco May 2018 - Feb 2019
    São Paulo, São Paulo
    Worked in the digital, physical, and PABS agency segments, catering to individuals (Agencies and Uniclass) and businesses with up to R$ 1.2 million in revenue.- Developed service training for both commercial and operational teams to enhance performance and operational efficiency.- Designed and implemented new operational models, focusing on innovation and continuous process improvement.- Managed the sales process for twenty-two products currently in the sales lineup, encompassing a diverse range of solutions and services.- Catered to both individuals and businesses, tailoring sales strategies to the specific needs of each segment.
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  • Pdvend
    Sales Manager
    Pdvend Sep 2017 - May 2018
    São Paulo E Região, Brasil
    At PDVend, a SaaS startup, I started as an internal sales representative and quickly advanced to the position of manager. In this role, I took on the responsibility of managing the entire internal sales team, as well as handling negotiations with major clients and strategic partnerships.Within just 3 months of the promotion, we achieved noteworthy results:- We implemented strategies that led to a remarkable 40% reduction in Customer Acquisition Cost (CAC).- We experienced an impressive 100% growth in sales during this period.These successes not only highlight the team's capabilities but also underscore the effectiveness of the strategies implemented under my management.
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  • Pdvend
    Inside Sales Account Executive
    Pdvend Jun 2017 - Sep 2017
    São Paulo E Região, Brasil
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  • W1 Finance
    Team Leader
    W1 Finance Oct 2016 - Jul 2017
    - Responsible for managing a portfolio of existing clients and prospecting new clients;- In charge of developing and presenting individual strategic plans to optimize team performance and effectiveness;- Direct supervision of a team of 12 individuals, fostering a collaborative and high-performance work environment.- Responsible for designing and delivering training sessions for the team, aiming to enhance skills and knowledge required to achieve strategic objectives.These responsibilities showcase my comprehensive leadership capabilities, spanning from client management to strategic development and team leadership.
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  • W1 Consultoria Financeira
    Investment Advisor
    W1 Consultoria Financeira Mar 2016 - Oct 2016
    São Paulo E Região, Brasil
    - Enrolled in the investment and sales course provided by the company, enhancing knowledge in financial strategies.- Developed advanced techniques in negotiation and sales, refining skills to provide effective financial consultancy.Significant Achievements:- Consistent Achievement of Targets: Exceeded targets with over 100% performance for three consecutive months, demonstrating consistent success.- Exceptional Support to the Sales Team: Provided exceptional support to the commercial team, resulting in a remarkable 300% improvement in overall team performance.
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  • Gibson Innovations (Formerly Woox Innovations)
    Sales Demand Analyst
    Gibson Innovations (Formerly Woox Innovations) Mar 2015 - Jan 2016
    São Paulo E Região, Brasil
    - Spearheaded the formulation of targets at the company, regional, and consultant levels, ensuring alignment with overarching goals.- Managed the production planning for the factory located in Manaus, overseeing the efficient execution of manufacturing operations.- Oversaw the tracking and planning of importing finished products and kits for production, ensuring a seamless supply chain.- Provided support to the sales and marketing teams for product release and maintained accurate updates of available inventory.- Ensured the timely update of databases for new customers and suppliers, facilitating streamlined communication and operations.- Took charge of preparing and presenting monthly results, as well as contributing to the semi-annual planning process.
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  • The Dow Chemical Company
    Supply Chain Analyst
    The Dow Chemical Company Mar 2013 - Jan 2014
    São Paulo E Região, Brasil
    - Managed all importation processes for the designated business units, ensuring smooth and efficient operations.- Oversaw the tracking and release of both national and international licenses, ensuring compliance with regulatory requirements.- Took charge of production activities at the factory located in Guarujá, ensuring optimal manufacturing processes.- Directed the export and production activities for factories located in Latin American countries, including Argentina, Mexico, and Chile.- Conducted daily monitoring of cargo processes, including arrivals and departures, at ports and airports.- Provided direct support to the sales and customer service teams, ensuring the availability of products and facilitating smooth customer interactions.- Compiled bi-weekly reports detailing the status of business operations and suggested improvements.
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  • Roche Diagnostics
    Customer Service Intern
    Roche Diagnostics Jan 2012 - Mar 2013
    São Paulo E Região, Brasil
    - Assisted customer service analysts in order processing and monitored delivery progress, ensuring timely and accurate customer support.- Supported the marketing team in invoicing processes and the timely delivery of product samples.- Provided assistance to the planning team in tracking and receiving imported products, ensuring smooth integration into the supply chain.- Managed reverse logistics processes, handling returns and refusals to optimize the product return cycle.- Spearheaded the creation of a new return process that resulted in an 80% reduction in problematic processes.
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  • Voith Automation
    Sales Intern
    Voith Automation May 2010 - Dec 2011
    São Paulo E Região, Brasil
    - Provided support to the sales analyst in the sales of complete machine projects, ensuring effective communication and smooth project execution.- Supported the engineering team by ensuring the availability of materials for replacement parts.- Took charge of developing commercial proposals for spare parts and services, ensuring competitiveness and client satisfaction.- Led negotiations with both national and international clients and suppliers, fostering strong business relationships.- Prepared a weekly report outlining potential sales and ongoing negotiations, providing a comprehensive overview of business activities.- Monitored the daily allocation of field engineers, ensuring efficient resource utilization.- Collaborated with the importation team to oversee the receipt of imported products, maintaining transparency in the supply chain.
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Rafael Figueiredo Skills

Microsoft Excel Atendimento Ao Cliente Cadeia De Fornecedores Vendas Supply Chain Supply Chain Operations Business Planning Mrp Sales Ecc Customer Service Calculations Sap Supply Chain Stock Replenishment Sap R2

Rafael Figueiredo Education Details

Frequently Asked Questions about Rafael Figueiredo

What company does Rafael Figueiredo work for?

Rafael Figueiredo works for Cali Press

What is Rafael Figueiredo's role at the current company?

Rafael Figueiredo's current role is Cyber Security | Technology | Hospitality | Coffee Enthusiast.

What is Rafael Figueiredo's email address?

Rafael Figueiredo's email address is ra****@****ons.com

What schools did Rafael Figueiredo attend?

Rafael Figueiredo attended Cyber Revolution, Lonsdale Institute, Universidade Presbiteriana Mackenzie, Escola Conquer, Senac Brasil, Gama Academy, Senac Brasil, Moncton High School - Moncton, Nb - Canada.

What are some of Rafael Figueiredo's interests?

Rafael Figueiredo has interest in Viagens, Children, Futebol, Civil Rights And Social Action, Education, Planejamento, Supply Chain, Relacionamento Com O Cliente, Vendas, Comercial.

What skills is Rafael Figueiredo known for?

Rafael Figueiredo has skills like Microsoft Excel, Atendimento Ao Cliente, Cadeia De Fornecedores, Vendas, Supply Chain, Supply Chain Operations, Business Planning, Mrp, Sales, Ecc, Customer Service, Calculations.

Who are Rafael Figueiredo's colleagues?

Rafael Figueiredo's colleagues are Lauren Robinson, Yudi Krisna Putra, Coco Richardson, Evgeniia Ponomareva, Taiane Iasmine Mendes Vitale, Rosanna Maddaloni, Tilda Alenfors.

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