Rachel Smith Email & Phone Number

As Chief Experience Officer (CXO), I focus on developing and executing strategies to enhance client satisfaction, retention and loyalty by optimizing our client experience. I own the client journey and my goal is to ensure all members of our community are receiving maximum value and achieving their goals with the help of our Coaches. Our Client Relations.

As Chief of Staff, I enhanced the efficiency and effectiveness of our operations and supported our Senior Leadership Team to ensure we met our Huge Outrageous Targets. I served as a trusted advisor, providing insights and recommendations to help our CEO make informed decisions, which involved coordinating communication and collaboration across departments..

As Coach Development Manager, I created and improved the methods and systems we use to support and enhance our Coaches' success including building and administering our coach onboarding and training programs. I also managed ongoing mentoring and skills development initiatives, developed our best practice resource base and codified our intellectual property.

As Project Manager, I developed processes, created resources and and managed projects to increase operational efficiency and enable greater scalability in our firm. I also collected data and analyzed KPIs to inform our strategic leadership decisions, and managed external relationships to build our technological capabilities. My efforts directly supported.

Fullerton, CA

• Served as the lead consultant for a variety of startup businesses
• Undertook customer development research; developed marketing plan proposals; produced financial forecasts and budgets; analyzed market and competitive landscape; communicated effectively with clients during 4-month.

Arlington, Virginia

• Provide emotional support and helpful resources to callers affected directly or indirectly by mental illness
• Research laws regarding mental illness and available legal resources by state

Costa Mesa, CA

• Teach business skills to at-risk youth, including design thinking and fast-pitching
• Expand proprietary entrepreneurship curriculum and digital marketing assets
• Maintain financial statements, build client relationships, and advise the CEO
• Conduct market research and develop strategic initiatives for a variety of projects in conjunction with Novvum.io

California State University, Fullerton

• Execute career development programs to benefit Cal State Fullerton students, including:

Sunnyvale, CA

• Research and document complex international operations processes, specifically for the registration of a factory that builds products for shipment to India
• Coordinate with product management and engineering groups internal and external to NetApp

Sunnyvale, CA

• Increase company transparency by building and launching a Roadmaps Hub
• Enhance efficiency by developing an intranet homepage and contact database

California State University, Fullerton

• Collaborate with team to actualize over 20 service, social, and networking events
• Liaise between the executive board and general body of over 70 students

Woodbury Town Center, Irvine, CA

- Taking orders from customers and serving them food in a friendly and efficient manner.- Maintaining a clean and tidy work environment, which includes cleaning tables, floors, and restrooms.

Fullerton, CA

- Answering phone calls and emails on behalf of the department- Maintaining records and files for program coordinators and participants- Arranging events for students

Master Of Business Administration - Mba

Project Management Certificate, Division Of Continuing Education, Gpa 4.0

This program allows students to apply fundamental project management principles, theories, and practices and practice using the most.

Bachelor Of Business Administration (Bba), Concentration Entrepreneurship; Minor Political Science, Gpa 3.95

Gpa 4.35

Activities and Societies: President, Tutor Corps. Board Member, Rotary Interact. Member, Varsity Dance Team.Irvine, California