Raymond Torres

Raymond Torres Email and Phone Number

Information Technology/Customer Service Specialist
Raymond Torres's Location
Escondido, California, United States, United States
About Raymond Torres

A chameleon of sorts, I've been a working individual since the age of 12. At the age of 20, I decided to join the military. I served honorably for 6 years in the USAF as a Security Forces soldier. I've traveled the world, being stationed in places such as Saudi Arabia, Korea, and Iraq. After deploying to Iraq, post 9/11, I decided military life wasn't for me. I've always had an affinity for the entertainment and music industries, respectively, so a few months after separating from the military I decided to go to school for Recording Arts at, Full Sail University, in Florida. After completing 13 months at Full Sail and gaining an Associate's Degree, I decided to move back to California in pursuit of a career in the music industry. I ended up finding a Production Assistant gig in LA working on TV commercials. After working as a PA for 8 months, I moved back to San Diego where I was hired at Guitar Center as a Sales Associate, selling pro-audio equipment and instruments. I enjoyed networking with like minded individuals and learning more about the art of recording music. After a year and some change at Guitar Center, I ventured out as an entrepreneur assisting with the establishment of an independent record label called, Sub Zero Records. The label focused on developing artists in the genres of RnB, Rap, and Reggae. My job at the label/studio was that of the President and Sound Engineer. I held many hats while employed with the small label. I've promoted and hosted live shows, and was a sound engineer at various venues, in San Diego County. After a few years with the record label, I left to pursue a degree in Project Management at ITT Tech. I was halfway through my program when the school closed. After a small sabbatical, I worked for a few companies, then landed a gig at LPL Financial, as a Tech Support Rep, assisting Financial Advisors and their clients with various hardware and software issues. After working on the Help Desk for over 7 years, I found a new love, the Information Technology field. I recently graduated from the California Institute of Arts and Technology w/ an Associate degree in Computer Information Systems w/ an emphasis in Networking. I plan on gaining a few IT certifications once I'm financially able. Having a varied set of skills has made me a jack of all trades and a dedicated student to learning and adapting to new situations. I love to experience life, learn new things, and meet new people. What other reason have we been placed in this world?

Raymond Torres's Current Company Details

Information Technology/Customer Service Specialist
Raymond Torres Work Experience Details
  • Lpl Financial
    Tech Support Rep
    Lpl Financial Aug 2015 - Feb 2021
    San Diego, Ca
    Responsible for resolving calls from Financial Advisors and Investors pertaining to Technology related issues; Trained Financial Advisors and Investors on profile creation processes and website navigation; Instructed advisors on specific software operations and assisted with troubleshooting software and hardware issues; Responsible for documenting all calls within a call logging system (Seibel); Worked with various software systems related to financial services, i.e. Trading, Financial reports creation, Client profile and account management, etc.;Resolved escalated instances assigned to Tier 2 teams, as a Tier 1 TechResolved various email issues within POP3/IMAP and M365 Exchange environments,
  • Lpl Financial
    Tech Support Rep
    Lpl Financial Oct 2013 - Mar 2015
    San Diego, Ca
    Job duties mirrored those of the PERMANENT entry;Overall Technology Troubleshooting and Advisor/Client systems support
  • Z57 Internet Solutions
    Internet Marketing Consultant
    Z57 Internet Solutions Jun 2013 - Aug 2013
    San Diego County, California, United States
    Sold internet marketing solutions to real estate agents in the U.S.; Assisted Real Estate agents with social media saturation enhancing leads count; Provided marketing consultation to Z57 clientele; Presented social media marketing strategies to Real Estate agents via cold calling; Responsible for finding leads and lead management; Cold called over 500 Real Estate agents a week
  • Santa Barbara Tax Products Group
    Customer Service Representative
    Santa Barbara Tax Products Group Jan 2013 - Mar 2013
    San Diego County, California, United States
    Assisted taxpayers with tax products inquiries and tax issues; Assisted tax preparers with various issues pertaining to fees, marketing materials, supplies, and customer tax information; Worked in a team setting answering high call volumes; Responsible for documenting calls via a call logging system
  • Sony Online Entertainment
    Game Master/Customer Support
    Sony Online Entertainment Aug 2010 - Mar 2011
    San Diego County, California, United States
    Assisted customers with in-game issues, successfully assessing and correcting technical problems, ending in customer praise; Worked as part of a customer support team as an in-game Enforcer moderating mishaps and community standards violations; Warned, suspended, and banned all violating account holders, decreasing in-game mishaps and deflecting future indiscretions; Increased client/company rapport by actively investigating customer violation reports ending in the displacement of hackers and account compromisers
  • Sub Zero Records/Studios
    Co-Founder/President/Sound Engineer
    Sub Zero Records/Studios May 2009 - Feb 2010
    San Diego, California, United States
    Co-founded the independent recording label/studio; Responsible for as many as 13 employees; Managed scheduling and booked artist/client sessions; Negotiated venue booking and artist pay; Managed artist development and financial awareness; Assisted in the creative visions of recorded albums; Oversaw the production of CD's for distribution; Co-managed various departments, to include, Promotions, Marketing, and Consultation; Assisted in mix downs and re-recording sessions; Setup microphones for instruments and vocals to be recorded; Packaged and promoted artist's albums; Negotiated recording fees with clients; Co-produced and engineered albums
  • Guitar Center
    Sales Associate
    Guitar Center Apr 2008 - Jul 2009
    San Diego County, California, United States
    Trained new employees on job knowledge enhancing overall sales margins; Assisted with merchandising and setup for Sales Events creating a better experience for customers; Held a monthly sales margin between $15,000 to $30,000, solidifying sales team reputation; Selected as a go-to audio consultant for preferred customers by co-workers and management; Networked and built strong customer rapport which led to a repeat and loyal consumer base; Conducted follow-up calls with customers and managed a personal sales database consisting of over 100 clients; Responsible for handling cash deals and counting cash drawers before and after daily operations
  • Elite Show Services, Inc.
    Security Guard
    Elite Show Services, Inc. Nov 2007 - Mar 2008
    San Diego, California, United States
    Responsible for setting up and securing perimeter and entry security points; Searched 100's of individuals entering and exiting facilities/events; Protected personnel and assets successfully; Patrolled facilities/events and enforced checkpoints; Assigned to assist with event traffic control

Raymond Torres Education Details

Frequently Asked Questions about Raymond Torres

What is Raymond Torres's role at the current company?

Raymond Torres's current role is Information Technology/Customer Service Specialist.

What schools did Raymond Torres attend?

Raymond Torres attended California Institute Of Arts & Technology, Itt Technical Institute-San Diego, Full Sail University.

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