Rubal Barn Email & Phone Number

Richmond Hill, Ontario, CA

• Provide Service Desk technical support to users either via phone, email or desk side as required
• Build relationships with customers both in person and over the phone
• Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems
• Contribute to team innovation through ideas for process improvement and efficiency
• Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
• Document all problems and solutions in the Service Desk Tracking System

Fort Mill, SC, US

• Educate end- users on highly technical content regardless of level of experience.
• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Determines and recommends which products or services best fit the customers' needs

• Maintain an inventory of installed hardware, software, managing software licensing, and creating policies and procedures for upgrades.
• Analyze and make recommendations for hardware and software standardization.
• Configure, test and document hardware and software installations.
• Provide first and second level support to resolve issues and taking ownership of the issues until they are resolved.
• Strong experience troubleshooting technical issues, installing/configuring/troubleshooting computer hardware/software, printers, and basic network.
• Strong experience providing technical support to End Users (face to face, remote, phone)

Advanced Project Management And Strategic Leadership, Project Management

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Diploma, Computer Science