Rubal Barn Email & Phone Number

Richmond Hill, Ontario, Ca

• Provide Service Desk technical support to users either via phone, email or desk side as required• Build relationships with customers both in person and over the phone• Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems• Contribute to team innovation through ideas for process improvement and efficiency• Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements• Document all problems and solutions in the Service Desk Tracking System

Fort Mill, Sc, Us

• Educate end- users on highly technical content regardless of level of experience.• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals• Documents, maintains, upgrades or replaces hardware and software systems.• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed• Determines and recommends which products or services best fit the customers' needs• Expert with a variety of the field's concepts, practices, and procedures• Performs a variety of complicated tasks

• Maintain an inventory of installed hardware, software, managing software licensing, and creating policies and procedures for upgrades.• Analyze and make recommendations for hardware and software standardization.• Configure, test and document hardware and software installations.• Provide first and second level support to resolve issues and taking ownership of the issues until they are resolved.• Strong experience troubleshooting technical issues, installing/configuring/troubleshooting computer hardware/software, printers, and basic network.• Strong experience providing technical support to End Users (face to face, remote, phone)• Ability to prioritize and multitask and work with minimal supervision.• Manage processes for the security, testing, documentation and application delivery of mobile devices.

Advanced Project Management And Strategic Leadership, Project Management

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Diploma, Computer Science