Ruben Hernandez Email & Phone Number

United States

Fort Washington, Pennsylvania, United States

Assist with Project Team solutions for clients.Address Managed Services enhancement requests.Diagnose and resolve break/fix issues in an efficient manner.Management of Cisco Call Manager, Unity, UCCX, Prime, Meraki, Fortinet, Aruba and HP switchesConfiguration of switches, firewalls, routers, wirelessFortinac and Cisco ISE managementManagement and experience with:Network Design, refreshes and cutoversEnterprise/Data Center Networking and SecurityCloud ServicesWAN and LAN NetworkingAuthentication Management

Plymouth Meeting, Pennsylvania

Manage Network team of 6 EmployeesDevelop productivity and LOE reports for upper managementCollaborate with Delivery to provide support of existing projectsDevelop training documents for career development of Managed staffForecast LOE calculations for use in contract developmentReview Advanced Services billing when queried by FinanceConfiguration of switches, firewalls, routers, Wireless APsNetwork Design, refreshes and cutoversConfiguration of Cisco Call Manager, Unity, UCCX, Prime, MerakiAdditional roles and duties as my previous role below

Plymouth Meeting

Manage day to day activities of technical staff (including scheduling and time off)Mentor and lead staff in technical knowledgePlan and review training paths for staff membersExecute onboarding for new customersManage existing customer relationshipsPeriodic meetings with customerWeekly overview with technical teamsPrepare and run demos for potential new clientsServe as central escalation point for customer issueEnsure problem management practices are being employed during Severity 1 and 2 issuesDevelop and review processes and procedures for customersDevelop and review processes and procedures for internal useOversee all internal related service issues (Phone, internet, Arraya apps)Configuration of switches, firewalls, routers, Wireless APsNetwork Design, refreshes and cutoversConfiguration of Cisco Call Manager, Unity, UCCX, Prime, MerakiReview and request information and pricing for new hardwareAct as liaison to other departments for supportServe as escalation point for internal service-related issuesOversee Arraya-owned hardware/software

Plymouth Meeting, Pennsylvania

Support and administration in the following areas:Identity ManagementEnterprise Servers Enterprise/Data Center Networking and Security VirtualizationSAN and StorageEnterprise Collaboration including voiceCloud ServicesWAN and LAN NetworkingAuthentication ManagementOversee all internal related service issues (Phone, internet, Arraya apps)Configuration of switches, firewalls, routers, Wireless APsNetwork Design, refreshes and cutoversConfiguration of Cisco Call Manager, Unity, UCCX, Prime, MerakiProvide technical support for various environments and servicesManage and maintain customer environments remotely (some onsite)Provide tier 2 support for customer reported issues or requestsUpdating and reviewing customer documentationMonitoring and reporting of various environments

Hatfield, Pa

Responsible for designing, implementing and maintaining customer networks Experience in Active Directory, Sites and Services, Group Policy, DHCP and other server services.Hardware/software installation and upgrades. Remote deployment of packages for upgrade or installation. Configuration of switches, firewalls, routers, Wireless APsNetwork Design, refreshes and cutoversCreation of batch scripts using DOS and vbscript to facilitate efficient deployment. Written Standards of Practice for policies and procedures regarding deployment and life cycle support.

Providing assistance to end-users through answers and remote assistanceTroubleshooting difficult or unusual technical situations in Level II supportSuggesting workflow improvements to management for Level I and II technical supportPrograms supported include SAP, FIware technical support as well as Windows OS including XP Level II technical support on web-based applications such as Beeline, Fieldglass and MaximoUse of Analysis, Problem Solving and Project Management skills

AD maintenance and configuration of OU'sServer configuration and maintenanceTroubleshooting and repairing of hardware, networks and software configuration.Thorough documentation of all technical assistance situations Level II in-site server support as well as E-mail and website supportUse of Analysis and Problem Solving skills

Analysis of trade system on a nightly basis Level II assistance of clients with technology related support issues Verification of systems and server operability on a nightly basis Level II technical support for networking and applicationsPrograms Supported included MS Office, Quicken, MS Money, Windows OS and Server monitoring. Use of Analysis and Problem Solving skills

Level I Technical Software support for my management teamProcessing Defined Contributions for Peter Kiewit, Avon and Aztar Corporation. Processing Health and Welfare claims for various companiesKnowledge of the various industry and general systems. Assist in processing of Defined Benefits claims and Defined Contribution Claims. Programs Supported included MS Office, Windows OS, proprietary financial software.Use of Analysis, Project Management and Problem Solving skills

Bachelor'S Degree, Computer Science And Software Engineering

Associate Degree, Computer And Information Systems