With over 15 years of experience in luxury Sales & Customer care I bring in wealth of expertise to drive success and enhance customer satisfaction, My core competencies include digital strategy, brand development, CRM, operations, and team management. I am on a mission to help businesses transform their processes, performance, and profitability through cutting-edge technology and innovation. I value collaboration, creativity, and customer satisfaction, and I bring diverse perspectives and experiences to the team from my previous roles in different sectors and markets.In my current role, I am responsible for developing and maintaining client relationships, and negotiating and closing deals with potential and existing customers. I also work closely with the product and marketing teams to provide feedback and insights on customer needs, preferences, and trends. I have successfully delivered multiple solutions for various clients, ranging from fashion brands to research groups, and achieved significant growth in revenue and retention rates. Some of the skills that I use and enhance in my role are digital strategy, SaaS, brand development, CRM, operations, and team management.