- Meeting the KPIs set by the management team- Responsible for opening and closing the store (assigned as key-holder)- Managed the store team when senior management wasn’t available- Responsible for maintaining the store appearance and visual merchandising- Created and maintained a strong rapport with customers leading to repeat visits- Hosted several customer-facing in-store events- Constantly keeping up to date with and improving my knowledge of products to improve my sales technique

- Answering & dealing with customer enquiries- Visually Updating the store for new product launches- Trained new members of staff regarding till point procedures- Processed and packaged online orders- Built rapport with team members and customers