Ruby Cristobal Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

P.O. Box 61254, The Galleries, Bldg.3, 6Th Floor Jebel Ali. Dubai, Uae

• To process all calls (inbound and outbound) from customers in an efficient and professional manner to satisfy (not all inclusive list):product & application questions, pricing enquiries/verbal request for quotation, stock availability, delivery status and contacting/updating field personnel as per communication policy.• To achieve sales objectives by building orders and range selling where possible by utilizing a consultative selling approach to solve customer problems and requirements• Processing orders, invoicing and ensure timely deliveries.• Respond to customer inquiries for stock availability, delivery timings thru email and phone calls in a calm and professional manner.• Handles account for GCC countries, Maldives, Mauritius, Pakistan, USA and Oman • Processing local purchase order received from our local distributor and making sure the same day delivery is meet.• Process the documentation for customs clearance for local market.• Coordinate with the customer and their forwarder for the timely collection of the shipment especially shipment to be exported out of Dubai for the ex-work customer.• Arranging the forwarder for the timely collection of the shipment for DDP customer to be exported out of Dubai. • Follow up from the customer the letter of credit/cash against Documents and making sure that we receive it on time before making any shipment.• Review letter of credit / cash against documents received from the customer as per the rules and regulation of the company.• Prepare and submit all the requirements for the letter of credit to the bank for the timely collection of the payment.• Managing logistics for assigned markets.• Assist the Sales team in preparing and consolidating the monthly Sales reports (by customer, by products) • Managing logistics for assigned markets.• Liaise between other departments and customers to provide the service most suitable to the customer’s needs, cost and time restraints.

P.O. Box 42133, Dubai, Uae

• Processing orders received from the local distributor of Milwaukee, invoicing and ensure timely deliveries.• Make an outbound calls to re-introduced Milwaukee Products and services to the End Users.• Assist walk in customer and cash customer.• Issue local purchase order to TTI.• Reconcile accounts • Follow up payment to avoid delay on the delivery.• Develop proper relations and rapport with external and internal customers•Any other duties that may be assigned by the General Manager from time to time.

• Prioritize payment follow up for account which will contribute in the increase of provision and DSO. • Follow up of payments through telephone calls to recover overdue accounts, reduce DSO and save in provision• Submit recommendation of account for write-off and consolidate for approval of Team Leader.• Submit credit notes to resolve account disputes and complaints.• In-charge in sending request for credit verification with our external agency for new/old customer applying for credit facility with Hilti.• In-charge in submitting to Team Leader the result of credit verification done by our external agency• Release orders in line with the credit policy.• Entering payment in the system and allocate payments to customer accounts against invoices.• Send cheque/cash to the bank with bank slips.• Generate statement of account & other daily reports.• Account reconciliation.• Support the Finance Coordinator when required.• Answering & attending to all customer calls & queries.• Prepare monthly target for collection.• Liaise with the lawyer regarding accounts with legal case and monitor progress of court hearings up to execution of judgment.• Monitor and sending reminder letter to the customer with regards to their bounced chq.

• Reporting directly to the Customer Service Supervisor.• Senior CSR handling Key Account clients.• Processing local purchase orders of key clients in UAE and Hilti GCC counterparts.• Regularly checks stock position for clients and business development executives• Preparing quotations/ proposals for clients • Monitoring consignment delivery for clients and business development executives• Handling queries thru phone and mail.• Facilitates business from purchasers to storekeepers.• Coordinates shipment schedules between Territory Salespersons and Logistics Division.• Finalizes order probability from the business executives down to the material planners.• Sending daily sales report to all sales force thru electronic SMS system.• Coordinating with Logistic Department regarding any stock inquiry both in local and main warehouse.• Assisting in the complaint logged in the system either by the customer or internally, forwarding the same to the right department and make sure the complaint is action.• Regularly checked the centralize contact-us email and making it sure to forward it to right segment/department.

- Prepared invoices as per local purchase orders.- Cross checked with UPS and GAC for acquiring acknowledged delivery notes.- Expedited delivery notes and local purchase orders for Finance Coordinators.- Furnished delivery notes, invoices, and local purchase order copies when necessary.- Maintained and file records of all signed invoices and delivery note.- Maintained all scan copies of local purchase order.

- Prepares payment for our suppliers make sure all bills be paid on time.- Prepares invoices, vouchers and payment for monthly remittances for SSS, BIR, Philhealth for all employees of the company in our country.- Prepares statement of account for our customers/client and consolidated the same for any discrepancies.- Regularly calls clients/customer to follow-up for payments.- In-charge of depositing checks collected.- In-charge of preparing petty cash and withdrawing money from the Bank.- In-charge of preparing payroll for the entire employees.- In-charge of monitoring and purchasing office equipment and supplies.- Prepares inter-office memos if necessary.- Monitor attendance/leave for all the employees.- Maintaining confidential files for the company such as business permit, SEC, annual income tax return and other important documents and profile of all employees.- In-charge of making and accepting appointments for the General Manager.- Does other related works as maybe delegated by the General Manager and other senior officials of the company.