Ruby Cristobal Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

P.O. BOX 61254, The Galleries, Bldg.3, 6th Floor Jebel Ali. Dubai, UAE

• To process all calls (inbound and outbound) from customers in an efficient and professional manner to satisfy (not all inclusive list):product & application questions, pricing enquiries/verbal request for quotation.
• To achieve sales objectives by building orders and range selling where possible by utilizing a consultative selling approach to solve customer problems and requirements
• Processing orders, invoicing and ensure timely deliveries.
• Respond to customer inquiries for stock availability, delivery timings thru email and phone calls in a calm and professional manner.
• Handles account for GCC countries, Maldives, Mauritius, Pakistan, USA and Oman
• Processing local purchase order received from our local distributor and making sure the same day delivery is meet.

P.O. Box 42133, Dubai, UAE

• Processing orders received from the local distributor of Milwaukee, invoicing and ensure timely deliveries.
• Make an outbound calls to re-introduced Milwaukee Products and services to the End Users.
• Assist walk in customer and cash customer.
• Issue local purchase order to TTI.
• Reconcile accounts
• Follow up payment to avoid delay on the delivery.

• Prioritize payment follow up for account which will contribute in the increase of provision and DSO.
• Follow up of payments through telephone calls to recover overdue accounts, reduce DSO and save in provision
• Submit recommendation of account for write-off and consolidate for approval of Team Leader.
• Submit credit notes to resolve account disputes and complaints.
• In-charge in sending request for credit verification with our external agency for new/old customer applying for credit facility with Hilti.
• In-charge in submitting to Team Leader the result of credit verification done by our external agency

• Reporting directly to the Customer Service Supervisor.
• Senior CSR handling Key Account clients.
• Processing local purchase orders of key clients in UAE and Hilti GCC counterparts.
• Regularly checks stock position for clients and business development executives
• Preparing quotations/ proposals for clients
• Monitoring consignment delivery for clients and business development executives

- Prepared invoices as per local purchase orders.- Cross checked with UPS and GAC for acquiring acknowledged delivery notes.- Expedited delivery notes and local purchase orders for Finance Coordinators.- Furnished delivery notes, invoices, and local purchase order copies when necessary.- Maintained and file records of all signed invoices and delivery.

- Prepares payment for our suppliers make sure all bills be paid on time.- Prepares invoices, vouchers and payment for monthly remittances for SSS, BIR, Philhealth for all employees of the company in our country.- Prepares statement of account for our customers/client and consolidated the same for any discrepancies.- Regularly calls clients/customer to.