Ruby D'Souza Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Led strategic and large bids working with cross functional teams of SMEs, solution and sales teams address RFP requirements. Strong communication & interpersonal skills. Designed and executed pursuit plans and worked on POCs/ Demos for customers as part of the Sales cycle.

Mumbai, India

Strategic Talent Management for a Manufacturing vertical cluster group of around 4000 associates. Key responsibilities included Work Force Planning based on Revenue Projections and Optimization of Operational Parameters like Margin, Offshore Leverage, Attrition, etc. with focus on Trainee Grooming and Hiring and tracking the plan to closure.

Mumbai, India

Establish and lead a team of 20 for one of the largest Indian hotel chain. Key responsibilities included Client Interactions to facilitate Transition from the incumbent team, Identifying and Creating an Inventory of Applications across more than 30 locations across all properties, Establishing Internal Processes and Ensuring Compliance, SLA Management, Quality Management and Team building.

Mumbai, India

Led and managed a team of 5 in a support team for Global Consulting Practice in the company.Key responsibilities included Liaising with Internal Customers, Requirements Gathering, Estimations, Planning and Tracking Deliverables including Testing and Documentation and Quality Check.

Mumbai, India

Worked independently on a Documentation System for a leading UK insurance company.Key responsibilities included Client Interaction, Monitoring multiple Batch Jobs, Resolving Production Issues and Ticket Analysis.

Bangalore, India

Led a team of 20 and established the offshore center post transition from a leading UK insurance company.Key responsibilities included Customer Interaction, Establishing and Enforcing Roles and Responsibilities, Creating and Maintaining the Repository of all Project Documents, Supporting Project Audits and Reviews and Monitoring SLAs and Tracking Ticket Analysis.

Norwich, United Kingdom

Led the transition team of 15 on various tools at client location for a leading UK insurance company.Key responsibilities included Establishing Client Connect, Transitioning from Client, Creating Baseline Templates for Transition Documents, Ensuring Creation of all Deliverable Documents as per Schedule.

Bangalore, India

Senior .Net and SQL developer for a leading UK insurance company.Key responsibilities included Client Interactions, Requirement Gathering, Developement, Testing and Release.

Chennai, India

Led a team of 40 for a large US workers compensation insurance system.Key responsibilities included Customer Interactions, Effort, Schedule and Cost Estimations for Enhancements, Planning and Conducting Technical and Domain Training for the team and Ensuring Delivery of Quality Deliverables as per Schedule

New Jersey, Us

Single point of contact for around 3000 users of a large US workers compensation insurance system.Responsibilities included Client connect, User interaction, Training and Communication, Ticket analysis, Change management and Release management

Chennai, India

Maintenance and Major Enhancements of a large US workers compensation insurance system.Responsibilities included Coding (.Net and SQL), Testing and UAT and Production support