Ruby Leung Email & Phone Number

Hong Kong Sar

Hong Kong

HIGHLIGHT*Formulate and implement customised promotion plan, Marketing Programs and maximise the brand image within the budget. *Maintenance brands’ website and create social media activities. *Monitor business results and events effectiveness.*Plan and develop the loyalty program and CRM initiatives to optimize the profitability.*Keep track the market trend and competitors marketing activities. *Analyze market and consumer insights to identify business opportunity and formulate the action plan.*Instructor for Professional Makeup Design, Creative DIY, Body Painting and Image design Workshop.*Charity Events ( Creative Face and body painting )- Youde Nethersole Eastern Hospital 2012- HKDR 2012 & 2014 , Benji’s Centre 2011 & 2012* Beauty Column for LMagHK Magazine (Issue 029-32)* Conduct an Image and Makeup workshop for 50 of the staff at DBS bank.

Hong Kong

Achievement : Established 7 Core Initiatives for APAC■ Order Fulfillment Management■ Client Relationship Management■ Demand Management■ Direct Sales Management■ Distributor Management■ Transfer Business Management■ Forecast vs. Billing ManagementDeveloped & Drive for significant improvement in 3 major areas :On Time Delivery - Improved by 33%Inventory - Improved by 49%Order Respond Time - Improved by 3.5 timesBuild up the team with 7 members in Hong Kong / China & Japan region.

Hong Kong

➢ Responsible for stock value, replenishment orders, demand planning and movement for all range of products (56,000).➢ Maintain optimal & consistent stock level versus customer demand.➢ Identify supply/demand/data/forecast disconnects.➢ Prepare management reports.➢ Control process costs - freight and handling, stock budget.➢ Balance risks of inventory investment / achieve target service levels.➢ Evaluate product value/non-value/scrap analysis.➢ Continuous improvement on business process & Promotional support. Increase work process efficiencies.

Hong Kong

➢ Analyze Assembly, Test, forecast and demand pull.➢ Identify and resolve capacity disconnects/exceptions.➢ Maintain Master Production Schedule.➢ Assess customer impact and provide pre-alert and recovery plan.➢ Negotiate run rate changes and optimize customer satisfaction.➢ Participate in product transfer plans with factory.➢ Report and resolve unconsumed inventory.➢ Report On Time Delivery metrics in weekly basis.➢ Develop new processes and procedures.➢ Ensure SBU defined stocking levels are properly.➢ Participation in the monthly Sales & Operation Plan.➢ Support SBU creation of billing goals.

Singapore

➢ Order Process and acknowledgement.➢ Manage backlog and work out delivery plan.➢ Work with operation/factory to ensure on-time delivery.➢ Update WIP status and performance to customers.➢ Report stock performance/monitoring inventory flow/allocation.➢ Handle defect replacements.➢ Facilitate & solidify the demand forecast inputs & management.➢ Executing and monitoring manufacturing build to forecast plan.

Singapore

ORDER FULFILMENT➢ Process order entry and order acknowledgement.➢ Monitor shipment and early warning to customer.➢ Escalate and resolve line down problem.➢ Shipment and logistic coordination.➢ On Time Delivery analysis and schedule monitoring.➢ Quotation, product rejection and sample follow up. DEMAND MANAGEMENT➢ Facilitate & solidify the demand forecast inputs & demand management. SERVICE PROGRAMS➢ Executing and monitoring of customer programs.➢ Executing and monitoring manufacturing building to forecast/MRP/ JIT for customer. TACTICAL SALES PERFORMANCE➢ Administration of monthly bookings and billing to goals.➢ Customer visit to resolve support, payment, logistic and business related issues. HIGHLIGHT- Conducted on site system training for assigned accounts which located in Thailand & Singapore.- Achieved and maintained no. 1 position for sales achievement for assigned accounts (Distributor) in Asia Pacific region.- Lead 1 Assistant CSR

Hong Kong

➢ Customer Service Coordination for customers.➢ Shipment co-ordination with all shipping sites.➢ Process order entry and order acknowledgement.➢ On time delivery analysis and schedule monitoring with factory.➢ Product delivery supports and early warning delivery updates.➢ Quotation/Product Rejection-RMA /Sample Follow Up. HIGHLIGHTSent for a 6 -month’s assignment in Singapore to guide / transfer the knowledge on operation workflow and order process.

Master Of Business

Bachelor Of Business Administration - Bba, Marketing

Diploma In Marketing & Sales Management

Advance Diploma, Customer Service Management & Supply Chain Management

Diploma, Bridal Makeup

Certificate, Media Makeup

Certificate, Modern Stylist