 Taking care of customer grievances & after sales services PAN India Development of complete service setup Looking after customer complaints, arranging to get the same attended through respective service centers and taking the feedback from service centers and satisfaction report from customer Developed CRM in association with Sales Force to have proper customer database and history in respect to the services, product registrations etc Maintained professional, organized, and safe environment for employees and patrons. Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members. Cross-trained existing employees to maximize team agility and performance. Developed and implemented business strategies to achieve business goals and stay competitive. Managed and motivated employees to be productive and engaged in work. Established team priorities, maintained schedules and monitored performance. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Evaluated employee performance and conveyed constructive feedback to improve skills. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Coordinating with concerned departments for technical issues Creating performance report of service centers and complaint compilation Getting the payments cleared for service providers Arranging and conducting Training programs at various levels Reporting to GM Developed loyal and highly satisfied customer base through proactive management of team customer service strategies Creating & updating the policies, in association of management for better efficacy and transparency Reduced financial discrepancies by monitoring and cross verifying service center claims Monitored security and handled incidents calmly Handling the escalated issues.

Proactive service manager with demonstrated leadership abilities, strategic planning expertise and problemsolving acumen. Assists Top Management in policy making and setting the customer service standards at par industry. Accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Customer-focused professional with successful career in Consumer Durable sector. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.