Ruhail B Email & Phone Number

Karāchi, Sindh, Pakistan

• VerifyMe is a global technology company concentrating on brand protection & customer engagement that combines proprietary invisible security inks with cloud-based serialization, track, & trace that enables brand owners to monitor, control, and authenticate their product's complete “life cycle” effectively• Worked directly with the business development manager in researching, coordinating, and contacting prospective Brand protection managers, IP & General counsels using LinkedIn Navigator, So Pro, ZoomInfo, and many other platforms to setup demo calls with the right contacts to create awareness of the technology & get more orders resulting in profits for VerifyMe Inc. • Single-handedly managed the US side of the business while working closely with the offshore team located in California. Also, actively took part in product demos, team meetings and made notes accordingly• Created Excel sheets of the identified contacts while sending them email/follow-up emails to document every lead that was generated through various sources. Also, consistently documented each hit/miss scenario over shared drives using MS Teams• Successfully created GFEs (Graphical front end) for several clients from the Nutraceuticals, Cannabis & Apparel industries using proprietary tools for their brand protection, product tracking, & consumer engagement needs• Gained knowledge of the importance of QR codes i.e., Variable & Static, Intellectual property (IP), Trademarks, & Patents. Additionally, understood the disadvantages of product diversion & infringement & its damage to a firm’s revenue while exploring new avenues to counter the issue with VerifyMe’s proprietary brand protection, product tracking, & consumer engagement tools• Addressed customer inquiries in a timely manner. Also, gave accurate information to answer questions if any over LinkedIn chat, In-mails & emails

Karāchi, Sindh, Pakistan

• Successfully worked as a part of a diverse team dealing from start-up business to well-established business based out of various regions of USA and Canada for their marketing needs. Also, helped the clients understand the significance of SMM, SEO, & the efficiency of a well-planned marketing approach covering the client’s brand/product/service ensuring profits in return and more business for the firm side by side• Generated business for the firm by enrolling new clients ensuring the best possible outcomes for their marketing needs. Also, worked closely with the clients in organizing & determining market niche and devising a tailor made strategy to fit their marketing needs ensuring profits• Created comprehensive marketing proposals for the prospect clients & helped them understand the importance of marketing to grasp the potential of their business leading them to understand the profits that could be achieved annually• Interacted with the client daily to ensure the process is being followed. Additionally, worked closely with various departments to deliver the customer’s needs accordingly

Karachi, Pakistan

• Successfully managed full-cycle recruiting process for industry-leading clients from the Oil & Gas, Energy, IT Consulting, Industrial Engineering & Banking/Finance industries• Strategized different ways to build talent pipelines & executed tactical research, referral generation, events & sourcing campaigns• Gained & utilized detailed knowledge of the US Employee Tax Terms W2, 1099 & C2C & skilled in recruiting both the Visa & Non-Visa candidates including USC, GC, TN Work Permit, GC-EAD, OPT-EAD, H4-EAD, L2-EAD & H1B, etc.• Utilized various effective & proven ways to find a suitable fit for the assigned job roles. Also, pre-screened multiple candidates daily & entered updates in the ATS system as per the conclusion of the screening/discussions• Assisted team lead to set objectives to develop & deliver solutions, & consistently performed exceeding client’s expectations• Communicated with stakeholders & recorded it all in the history notes box, requested references, 1099 Vendor Details, W9/W2 details, background check, & checking the suitability of applicants before submitting their details to the client• Actively involved in briefing the consultant/vendor about the responsibilities, rate, pay cycle, terms of payments, terms of invoicing, terms of expense reimbursement, etc.• Found, engaged, and activated passive candidates using LinkedIn, Dice, Monster & alternative search techniques. Also, delivered qualified diverse pipelines for active roles, as well as actively established strong relationships with diverse candidates & organizations• Created Job Description (JD) and formatted the resumes to the pro level. Additionally, posted jobs on various platforms like LinkedIn, Indeed, Dice, Monster & Bullhorn ATS to make a pool of the applicants• Screened resumes & interviewed candidates to determine if they fit the job role. Additionally, managed & guided clients & talents through the process to a successful conclusion

Karachi, Pakistan

• Worked as a full-time customer service specialist catering customer form all over US, UK & Australia regions. Also, processed refunds on customer accounts that were billed incorrectly• Answered inbound calls for various Customers & collected customer feedback, made process changes to exceed customer satisfaction goals. Also, maintained up to date records• Addressed customer service inquiries in a timely & accurate manner. Also, gave accurate & appropriate information to answer questions, & resolve complaints effectively while maintaining the best customer service experience for the customer• Actively provide resolution for customer queries concerning delayed, incorrect, &/or new orders; worked directly with USPS to track, return, & re-route packages with an incorrect shipping address when necessary• Met service level agreements (SLA) taking daily inbound calls. Also, Assisted customers in processing problems, orders, returns, refunds, product replacements, & customer appeasements• Resolved problems by clarifying issues; researching & exploring answers & alternative solutions; implementing solutions; escalating/de-escalating unresolved problems to the right departments, etc.

Karachi, Pakistan

Karachi, Pakistan

• Successfully provided technical & billing, sales/service support for the customer utilizing services or looking for new services from Comcast, Cox communication, Charter communication amongst various other clients; offered new products/services to customers by up-selling plans/equipment that better suited their usage habits• Addressed customer service inquiries in a timely & accurate manner. Also, gave accurate/appropriate information to answer questions, troubleshoot issues & resolved complaints effectively while maintaining the best customer service experience for the customer• Effectively made outbound/inbound calls to the customers/troubleshot & restored service to customers using multiple diagnostic tools. Also, assisted customers with migration of new phones lines, upgrades, & installation• Negotiated discounts with customers requesting a promotion on non-discounted items. Also, exceeded customer service level agreement (SLA) guidelines; met CSAT scores consistently. Also, maintained up to date records for the sales made & the customers served• Assisted more than 50 to 60 customers a day as the voice of the company & first point of contact, meeting & exceeding company SLAs. Also, provided support for troubleshooting product knowledge, replacement requests, shipping, billing, & purchases• Obtained & evaluated all relevant information to handle product & service inquiries, provided pricing & delivery information, performed customer verifications, processed orders, forms, applications, & requests, & organized workflow to meet customer timeframes

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Intermediate, Business/Commerce, General

Matriculation, Computer Science