Christopher Ruiz Email & Phone Number

Remote

• Supervise all At-Home Team 05 employees; about 35-40 interpreters
• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting
• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff
• Administer corrective action meetings with the support of HR Business Partner
• Reconcile the… Show more
• Reconcile the prior day’s worked schedule for all Center employees

Remote

• Supervise all At-Home Team 05 employees; about 60 interpreters
• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting
• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff
• Administer corrective action meetings with the support of HR Business Partner
• Reconcile the… Show more
• Reconcile the prior day’s worked schedule for all Center employees

Miami, Florida, United States

• Reviewed applicants’ resumes and determined if their skills and experience met the job criteria to pursue them as candidates.
• Conducted phone interviews to screen candidates. Scheduled eligible candidates for skills assessments and interviews with Center Managers.
• Collected candidate credentials and uploaded them to our Applicant Tracking System.
• Worked closely with Purple’s Human Resource Department to ensure candidates’ rate calculations were processed, backgrounds checks… Show more
• Worked closely with Purple’s Human Resource Department to ensure candidates’ rate calculations were processed, backgrounds checks were submitted, job offers were extended, and training were scheduled.
• Organized monthly recruiting events & workshops for centers in Florida, Virginia, California, and Washington, many of which offered Continuing Education Units (CEUs). Worked with Purple’s in house CEU Processing.

Tampa, Florida, United States

• Provided effective video relay service for Deaf and Hard of Hearing sign language users.
• Provided excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
• Adhered to all policies and procedures as outlined by the company and all FCC regulations.
• Multi-tasked between interpreting effectively and utilizing video-based technology.

Lynchburg, Virginia, United States

• Provided personalized advising for residential freshman, sophomores, first semester transfer students, and students in academic difficulty.
• Effectively communicated university policies, procedures, graduation requirements, and resources/services to students.
• Assisted students in developing decision-making skills and assuming responsibility for their educational plans.
• Majors advised include: American Sign Language & Interpreting, English, Interdisciplinary Studies, Spanish,… Show more
• Majors advised include: American Sign Language & Interpreting, English, Interdisciplinary Studies, Spanish, Teaching English as a Second Language, Philosophy, Youth Ministries, and Undecided students. Show less

Lynchburg, Virginia, United States

• Enabled students to succeed in their respective courses including Fundamentals of Mathematics, Intermediate and College Algebra, and Math for Liberal Arts
• Created and implemented changes to testing procedures to simplify the process for students and make filing and other everyday operations more efficient for employees
• Mentored and encouraged students to strive for excellence
• Chosen to provide personalized tutoring for students who sought additional assistance

Beaufort, South Carolina

• Informed customers of their options regarding car class, upgrades, and protection products
• Provided superior service and created completely satisfied customers
• Entrusted to work on a two-person team during weekends with high volume of customers
• Identified return customers and submitted corporate leads
• Awarded The “Top Seller Award” at end of internship for having the highest additional revenue