• Supervise all At-Home Team 05 employees; about 35-40 interpreters• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff• Administer corrective action meetings with the support of HR Business Partner• Reconcile the… Show more • Supervise all At-Home Team 05 employees; about 35-40 interpreters• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff• Administer corrective action meetings with the support of HR Business Partner• Reconcile the prior day’s worked schedule for all Center employees• Review, correct, and approval payroll timecards for all Center employees• Review and approve Time Off requests for all Center employees• Approve the scheduling of all interpreters in all operational areas (VRS, Community, SVI, and VRI)• Provide 20 hours of Video Relay Service (VRS) Interpreting each week for customer all across the country, interpreting for all kinds of situations including business meetings, medical conversations, legal discussions, friend/family chats, 911 situations and more. Show less

• Supervise all At-Home Team 05 employees; about 60 interpreters• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff• Administer corrective action meetings with the support of HR Business Partner• Reconcile the… Show more • Supervise all At-Home Team 05 employees; about 60 interpreters• Oversee the daily business operations of the Center which includes Video Relay Service (VRS) interpreting, Scheduled Video Interpreting (SVI), Video Remote Interpreting (VRI), and Community Interpreting• Manage and hold accountable the daily performance and conduct of all At-Home interpreters and administrative staff• Administer corrective action meetings with the support of HR Business Partner• Reconcile the prior day’s worked schedule for all Center employees• Review, correct, and approval payroll timecards for all Center employees• Review and approve Time Off requests for all Center employees• Approve the scheduling of all interpreters in all operational areas (VRS, Community, SVI, and VRI) Show less

• Reviewed applicants’ resumes and determined if their skills and experience met the job criteria to pursue them as candidates.• Conducted phone interviews to screen candidates. Scheduled eligible candidates for skills assessments and interviews with Center Managers.• Collected candidate credentials and uploaded them to our Applicant Tracking System.• Worked closely with Purple’s Human Resource Department to ensure candidates’ rate calculations were processed, backgrounds checks… Show more • Reviewed applicants’ resumes and determined if their skills and experience met the job criteria to pursue them as candidates.• Conducted phone interviews to screen candidates. Scheduled eligible candidates for skills assessments and interviews with Center Managers.• Collected candidate credentials and uploaded them to our Applicant Tracking System.• Worked closely with Purple’s Human Resource Department to ensure candidates’ rate calculations were processed, backgrounds checks were submitted, job offers were extended, and training were scheduled.• Organized monthly recruiting events & workshops for centers in Florida, Virginia, California, and Washington, many of which offered Continuing Education Units (CEUs). Worked with Purple’s in house CEU Processing Department and provided Instructor Forms, created and marketed the flyers via email, text blasts, and social media posts. • Tracked and followed up with leads collected from recruiting events to convert leads in applications.• Presented to various Interpreter Training Programs across the U.S. to recruit new graduates for Video Relay Service positions.• Assisted the At-Home team to fill remote work positions. Show less

• Provided effective video relay service for Deaf and Hard of Hearing sign language users.• Provided excellent customer service while maintaining a respectful and professional attitude with customers and colleagues. • Adhered to all policies and procedures as outlined by the company and all FCC regulations.• Multi-tasked between interpreting effectively and utilizing video-based technology.

• Provided personalized advising for residential freshman, sophomores, first semester transfer students, and students in academic difficulty. • Effectively communicated university policies, procedures, graduation requirements, and resources/services to students. • Assisted students in developing decision-making skills and assuming responsibility for their educational plans. • Majors advised include: American Sign Language & Interpreting, English, Interdisciplinary Studies, Spanish,… Show more • Provided personalized advising for residential freshman, sophomores, first semester transfer students, and students in academic difficulty. • Effectively communicated university policies, procedures, graduation requirements, and resources/services to students. • Assisted students in developing decision-making skills and assuming responsibility for their educational plans. • Majors advised include: American Sign Language & Interpreting, English, Interdisciplinary Studies, Spanish, Teaching English as a Second Language, Philosophy, Youth Ministries, and Undecided students. Show less

• Enabled students to succeed in their respective courses including Fundamentals of Mathematics, Intermediate and College Algebra, and Math for Liberal Arts• Created and implemented changes to testing procedures to simplify the process for students and make filing and other everyday operations more efficient for employees• Mentored and encouraged students to strive for excellence• Chosen to provide personalized tutoring for students who sought additional assistance

• Informed customers of their options regarding car class, upgrades, and protection products• Provided superior service and created completely satisfied customers• Entrusted to work on a two-person team during weekends with high volume of customers• Identified return customers and submitted corporate leads• Awarded The “Top Seller Award” at end of internship for having the highest additional revenue