Rupendra Kumar Email & Phone Number

Bhiwadi

India

Challenged to lead a team of 15 across four sites simultaneously and ensure smooth running of IT services.Accountable for incident Detection & Diagnosis. Efficiently handled 1st level H/W diagnosis and escalation if required to the vendor/ IT Head.Actively involved in Microsoft Windows Servers & General OS & Office productivity application Installation, up gradation and troubleshooting. Handling Mail client configuration & troubleshooting. Performing any Install, Move, Add or Change (IMAC) at the client level.Tasked with handling Virus and Patch management control at the Servers, Desktops, Printer, Plotter, Network and laptops etc.Server/Desktop/Laptop/Netbook Software (as per customer requirement) Installation, Up gradation and troubleshooting.System Start-up / Shutdown problem.Hardware Installation & Up gradation (Disks/Memory/Printers/Network cards) through respective Hardware Vendor engineers. User Level Network and connectivity issues.Folder permission access, modification. Monitoring of workstation & server health.Logging calls with vendors. Internal Coordination with IT teams.Coordination with third party vendors. Maintaining of CMDB (Configuration Management Data base- CMDB)Maintaining of Call Management System to service and support ( Yearly MIS Report like Incidents Recorded,Incidents Category, Infrastructure categories, Infrastructure Comparisons, Department wise Comparisons, Engineers Productivity, Average Resolution Time, etc.; A reputed organization, built on strong expertise & lasting relationships with technology leaders like HP, SUN, CISCO, MICROSOFT, VMWARE, ORACLE and many others, we provide consulting, design and implementation services to business and organization for their mission-critical IT application.Presently I am deputed as a Team Leader at New Plant of HITECH GEARS LTD.

is in the business of - Agri inputs, Fine Chemicals (CRAMS), Polymers and Engineering Services.) P I Industries Ltd (P I) has been awarded as the winner of the manufacturing facilities are certified with ISO 9001:2000, ISO 14001.Key Responsibilities:-Win98se, Windows NT, Windows 2000, Windows 2003 Server. Additional Domain Controller, Child Domain Controller.DHCP Server, DNS Server, Routing and Remote Access Server, Print Server.Manage WSUS 3.1 for windows security updates, hot fixes and patches.Microsoft Outlook.Creating user profile/ user limit/ accessory/ password limit/ terminal service.Citrix Metaframe Presentation Server.Linux 9.2.Novel NetwareManage IQuinox v 5.0.3 Application for Mailing servicesManage Symantec Antivirus End point server. ICA Citrix Metaframe Server 3.0ICA Citrix Client version 8.00.24737, 9.150.39151Windows XP Embedded Thin Clients (HP)Manage Win Proxy server v 4.0Manage Symantec Win Fax ver 9.0Manage File Server Storage HP LTO ULTRIUM-2,3 (NAS)Printer installation ( LaserJet, DeskJet & DMP ) & troubleshooting. Network Technology: IP Addressing (TCP/IP, Subnetmask, Getway & DNS Settings) Sub netting, Super netting and VLSM. Configuration, verification and troubleshooting.Switch with VLANs and inter switch communication.Wireless devices like (CCTV Cameras, Access Point, WI-Fi NIC Devices)Internet Settings.Achievements; WI-FI installation in new plant of Hitech Gears Ltd.File Server implementation in Hitech Gears Ltd.Kiosk information system implementation Reduce users complaints to 8.8% from 2.5%.Successfully implemented Visual Management for IT Hardware Asset across the plant.ICA Citrix Metaframe Server 3.0 implementation in PI Industries Ltd.Reduce Hardware repair cost to 2 lac from 60 thousand.Trainings & Seminars Attended: ITIL v3 foundation level.

an auto component manufacturer (a Tier 1 supplier) of world class repute )(Quality Certified : TS 16949, OHSAS 18001, ISO 14000, ISO 9001:2000) Key Responsibilities:-Windows Server 2000/Winxp/2003/2007/2008 Server Installation, Configuration and Administration.High availability and server virtualization.Installation Windows Server as Domain Controller & Configuration of Active Directory Services.Configuration of DNS & DHCP services and "Trust between Domains".Implementation of Group Policies on OUs, Sites and Domain level.User Account Management, Access rights management on servers.Creating user profile/ user limit/ accessory/ password limit/ terminal service.Managing and troubleshooting Active Directory Service.Device configuration & capacity management.Configuring IIS to create Web Server & File Server.Installation, configuration and management of Trust services.Installation & configuration of Terminal Server.Configuration of IPSEC (Internet Protocol Security).Installation & configuration of Remote Installation Services, RDP, VNC, Team viewer, etc. Configuration and management File and Printer Server.Proficient with Windows IIS 6.0.Microsoft Outlook, Outlook Express for Mailing.HP Prolaint-800 severs,ML-530, ML-130, ML-370, HP-ITANIUM-2 (RX-2620), DELL-PE2950Oracle 10g client installation Runtime for erp users.Manage IQuinox v 6.0.34 Application for Mailing services.Manage McAfee Antivirus v8.5i Epo Server v4.0 Backup Storage HP LTO ULTRIUM 460 ( Data protector 6.0 )Manage Wireless Network Wi-Fi Laptop, Desktop, IP Cameras & Access point Devices.Printer installation ( LaserJet, DeskJet & DMP ) & troubleshooting.

B.A

Diploma, Basic Electronics