- Leading a redesign of previously award-winning DC.gov.

- Lead the development of the District of Columbia's new Business Portal which creates one-stop shop for DC entrepreneurs to start and manage their business with an intuitive, steamlined process. Usage grew 17 percent a month through November 2023.- Lead the development of the District of Columbia's Office of Artifical Intelligence (OAI) and launched a series of pilots to harness the power of generative AI.

- Lead the development of the octohelps.dc.gov ITSM platform - powered by ServiceNow - which allows DC employees to visit more than 500 self-help articles and also directly request services through tickets or chat. All of the ITSM services are tied to both our financial reporting system which allows us to quantify the true cost of IT.- Designed, developed and launched the now award-winning Tech Enablement Team (TET) which directly engages DC Government employees to harness the power of enterprise tools to better serve DC residents and businesses. In first year, TET trained more than 5,200 employees and created a community of employees to share insights on tools like the Microsoft 365 suite, Box, Quickbase, Tableau and more.

Lead web development and content strategy team that completed redesign of the U.S. Department of Transportation’s (DOT) flagship website www.DOT.gov, www.usmma.edu, www.fmcsa.dot.gov and www.volpe.dot.gov and other major DOT websites.- Since launch in October 2012, DOT.gov has increased page views by 88.25 percent, unique visitors increased by 31 percent, and the bounce rate was reduced by 26 percent. - Implemented a responsive web design – the first Cabinet-level agency to do so on flagship website.- Promotion of mobile-friendly content helped increase mobile visits to DOT.gov and related sites by 260 percent.Lead development of DOT’s internal social media program and user guides as part of DOT’s innovative and ambitious open government initiative. Designed, developed, and lead creation of DOT’s New Media Council which brough together agency communicators to develop standards, strategies, and build institutional knowledge for digital communications.Developed and implemented training for Federal Aviation Administration (FAA) executives on new media engagement best practices.Draft talking points and speeches for U.S. DOT Chief Information Officer, Deputy Secretary, and Secretary of Transportation on web and social media strategy and development.Manage seven contract staff and responsible for securing, managing, and monitoring performance of multiple contracts through various federal vehicles at DOT and its operating administrations.

Manage Office of Communications and Customer Service at the Department of Consumer and Regulatory Affairs overseeing media relations, community outreach, online communications, language access coordinator, executive correspondence and customer service.Developed, designed and launched www.thisshouldbeillegal.com - a blog designed to inform renters of city housing regulations. Hyperlocal site received 80,000 unique hits in first 18 months and was featured in the New York Times on October 31, 2008. Site has lead to a nearly 250 increase in housing inspections in targeted neighborhoods.Served as project manager and marketing lead for DC's 1st Annual Curbside Cookoff which drew 18,500 participants, drew more than 20,000 votes via SMS voting system, trended via Twitter for more than 5 hours in DC region using #curbsideDC, and was done with no marketing budget.Developed, designed and launched www.rentmydcbasement.com - a blog designed to inform landlords of city housing and building regulations. In first six months, hyperlocal site has 65,000 views and nearly 600 comments. Implemented social media policy and created DCRA Twitter and Facebook outreach campaigns - the first government agency to do so in the city. Increased positive media coverage by 65 percent in 2008-2009 compared to prior fiscal year and 40 percent in 2009-2010.

Chief point of contact at the D.C. Department of Human Resources for media organizations with questions regarding personnel issues, policies and procedures. Responsible for producing press released, employee releases and other project-specific informational items as needed.

Fair with attendance of over 15,000 at the Washington Convention Center. Task included developing, designing and implementing all aspects of event including marketing campaign, vendor procurement, site design, on-site personnel management and exhibitor relations.Developed marketing strategy and advertising campaign that drew 30 percent higher attendance than stated goal of 12,000.Responsible for writing all testimony for DCHR Director to give before the D.C. Council.Lead joint DCHR/OCTO campaign to reduce full-time employees receiving paper checks as part of Payroll Project. The project moved 60 percent of initial employees to Direct Deposit in 90 days through government-wide marketing campaign.

Responsible for investigative and feature stories for 280,000 daily newspaper.Ongoing coverage of city efforts to revitalize ailing public school system.Broke major stories regarding the city's Metro system regarding on-time performance and potential code violations, garnered national headlines after getting exclusive with American University's whistleblower and first to report on major zoning loophole which could eliminate the construction of any new charter schools in the city.

Responsible for planning and editing the 200,000-circulation Sunday flagship edition.Led major redesign effort to switch from tabloid to broadsheet as page count tripled. Coordinate and schedule team of photographers, graphic designers and editors in a deadline driven environment.Oversaw team of five page designers and copy editors.

Responsible for editing daily news stories for the 90,000-circulation Northern Virginia Journal.Coordinate and schedule team of photographers, graphic designers and editors in a deadline driven environment.

Responsible for developing and investigating enterprise stories for company's three daily newspapers with a combined circulation of 175,000.Uncovered Virginia's slow response to a zebra mussel infestation that could cause billions of dollars in damage, revealed the Metropolitan Washington Airports Authority gun law loophole and raised questions about its self-proclaimed authority over state and federal governments.

Covered Prince William and Fairfax county governments - two of the largest counties in Northern Virginia with combined population of 1.4 million.Responsible for legal, political and law enforcement coverage including sniper manhunt and post-Sept. 11 security issues and human-interest features.

Covered major city and school beats for 100,000 daily in southwestern Michigan including the three largest communities in coverage area.Reported on major FBI operations, covered two of the Midwest's largest nuclear power plants and race violence and tension in

Responsible for the editorial content and layout design of daily newspaper with a circulation of 24,000.Recruited and trained 24 new reporters in Fall 2000.

Responsible for copy editing all DJ Newswire publications.Networked with writers and editors across the globe to improve clarity and accuracy of news stories.

Assigned and edited stories for daily news section with a staff of 25 reporters.Worked with entry-level writers to improve construction and content of stories with emphasis on AP style.