Rupesh Singh Email & Phone Number

Singapore

Singapore

Quality Management, IT and Project/SDLC Governance, Audit, PMO Function, KPI Dashboard reporting, Continual Process Improvement, Training, Team Management.Key Responsibilities:> Custodian of Quality Management System based on ISO 9001> Process optimization and improvement> Implement IT governance framework> Risk-based audit strategy and execution for inflight projects> Setup PMO function and institutionalize project governance > Revamp project delivery methodology/SDLC> Compliance and regulatory knowledge> Training and coaching to improve quality awareness> Data analysis and reporting > Risk management> Supervise five team membersKey Achievements:> Collaborated with policies owners and communicated ‘All’ policies in revamped centralized site with latest version and up-to-date ownership to the staff and address lack of awareness and visibility. > Improved effectiveness of controls such as architecture, security by ensuring implementation of ‘100%’ corrective actions before project Go-live and mitigating delivery risk by closely following up with delivery teams (1st line of defence/risk owners). > Ensured closure of ‘All’ preventive actions by identifying process, control deficiencies and collaborating with process owners (2nd line of defence/control owners) to drive process improvement. > Hands-on to revamp project Delivery and SDLC Methodology with quality gates, templates & RACI based on PMBOK, CMMI for waterfall/agile, and achieved ‘90%’ process compliance rate addressing silo division methodology.> Ensured centralized visibility of KPI results for 100% IT projects via 'ServiceNow' and BI tool dashboard by collaborating with tool team to resolve system issues and drive enhancements, and coaching PMs to onboard project data.> Achieved ‘85%’ satisfaction score through training sessions on QMS, Project delivery and SDLC methodology, and audit learnings for over 500 staff that significantly minimized lack of process awareness and adoption.

Singapore

Quality Management, Project/SDLC Governance, Audit, Project Delivery, System Owner, Defect Management, Continual Process Improvement, Training, Root Cause Analysis, Team Management.Key Responsibilities:> Custodian of Quality Management System (i.e. policies, processes, KPIs)> Develop Risk-based audit strategy and ensure execution for inflight software release projects> Enhance project delivery methodology/SDLC> Drive continual process improvement via RCA and project post mortem> Conduct training session with support from process owners/SMEs> Implement technical refresh project > System ownership and maintenance of SDLC configuration system > Supervise four team membersKey Achievements:> Maintained up-to-date centralized repository of ‘All’ policies, methodologies, and processes.> Led IT department in achieving CMMI level 3 certification as per timeline, budget and requirements coordinating with vendor and managing contract. > Achieved 20% reduction in production defects compared to previous year by enhancing CI/CD, upgrading static and security code analysis tool version with updated configuration rules, and enforced unit testing and code review process.> Validated deliverables availability, content, approval, quality, KPI for each SDLC phases e.g. requirements, development, testing and ensure 100% address before Go-live> Executed 3 weeks comprehensive training program for 200 IT staff, coordinating with multiple domain SMEs achieving an ‘85%’ satisfaction rate and enhancing staff competency.> Managed vendor to deliver project of one-million-dollar project to tech refresh SDLC configuration system on time and within budget despite Covid period challenges.> Maximized SDLC configuration system usability to ‘100%’ and improved resiliency uptime to ‘99.9%’ by collaborating with users (e.g. developers) to understand challenges in the system, and with product team to find root cause and resolved system issues.

Singapore

Quality Management, IT and Project/SDLC Governance, Audit, Continual Process Improvement, Training. Key Responsibilities:> Custodian of Quality Management System (i.e. policies, processes, KPIs)> Contribute in setting Quality function> Develop audit strategy and ensure audit execution for inflight projects> Enhance project delivery methodology/SDLC based on audit findings> Drive continuous process improvement> Conduct QMS and project delivery methodology briefing session for the department> Conduct voice of customer survey for the IT department Key Achievements:• Maintained up-to-date centralized repository of ‘All’ policies, methodologies, and processes.• Conducted series of project delivery process training sessions to around 250 IT staff globally with over 85% attendees fully satisfied.

Singapore

Test Management, Test Execution, Quality Assurance, Testbed Server Maintenance, Defect Management, Server and Network Deployment, RCA, Team ManagementKey Responsibilities:> Execute manual and automation testing activities for software development projects.> Define and document test plans, test cases and test reports.> Maintain testbed infrastructure of over 200 machines such as routers/switches, windows/unix servers. > Point of contact for all development releases to interact with Change Control Board (CAB). > Chair weekly team meeting and deputize QA Manager to track test project progress.> Drive process improvement via CMMI audit, defect management and root cause analysis.> Implement improvements in test techniques, tools, environments, people training and QA processes.Key Achievements:> Part of 2 member team to manage QA team transition project (period 2 years) from Singapore to Beijing involves recruit new team, train, supervise new and existing staff, and transfer knowledge> Fast Recognition award in 2007 for prime contribution in DL360 G5 windows server 2003 certification Project for its first rollout to Asia Operations deployment.

Gurugram, Haryana, India

IT Operations, Incident Management, Problem Management, Network Management, Network Monitoring, RCA Key Responsibilities:> Administrate and Manage Network Operations Center (NOC) for different VSAT networks providing integrated Data and Voice solutions on Technologies like TDMA, DAMA. > Monitor, troubleshoot and configure CISCO Routers/Switches providing IT services on WAN networks.> Manage and conduct technical procedures as per ISO Quality recommendations and standards. > Analyze and define problems for Root Cause Analysis and execute follow up actions. Accomplishments:> As a team fixed around 80% of incidents by first hand call.

India

IT Operations, Incident Management, Problem Management, Network Management, Network Monitoring, RCA Key Responsibilities:> Administrate and Manage Network Operations Center (NOC) for different VSAT networks providing integrated Data and Voice solutions on Technologies like TDMA, DAMA. > Monitor, troubleshoot and configure CISCO Routers/Switches providing IT services on WAN networks.> Manage and conduct technical procedures as per ISO Quality recommendations and standards. > Analyze and define problems for Root Cause Analysis and execute follow up actions. Accomplishments:> As a team fixed around 80% of incidents by first hand call.

New Delhi Area, India

IT Operations, Incident Management, Problem Management, Network Management, Network Monitoring, RCA Key Responsibilities:> Administrate and Manage Network Operations Center (NOC) for different VSAT networks providing integrated Data and Voice solutions on Technologies like TDMA, DAMA. > Monitor, troubleshoot and configure CISCO Routers/Switches providing IT services on WAN networks.> Manage and conduct technical procedures as per ISO Quality recommendations and standards. > Analyze and define problems for Root Cause Analysis and execute follow up actions. Accomplishments:> As a team fixed around 80% of incidents by first hand call.