Employee Engagement Platform Technical Leader and Agile Manager for multiple Employee Engagement initiatives – Attendance Management and AI Coach. • Drove the end-to-end delivery of Attendance Management Process Automation for FIOS employees, resulting in a cost savings of up to $1M.•Led the software delivery management effort for AI/ML big data analytics-based Performance Insights. Success Highlight: Front-office report of 10% increase in productivity of weak employee target group, over a two-month period. •Accomplished 11% reduction in AHT of customer service calls in 3 weeks, with integration of real-time, AI-driven employee nudges. •Achieved an increased ROI of 15% in a single quarter, by enforcing Agile methodology.Knowledge Management System (KMS) Product PortfolioSubject Matter Expert and owner of design, development and omnichannel direction for the KMS Product Portfolio. •Led the AWS cloud migration for Device and Accessory Portal, accomplishing 30% reduction of operation costs. •Drove the technical innovation initiative for Alerts, on-boarding additional clients and achieving an increased system scalability and extensibility of 20%. •Achieved efficiency in Tier 1 to Tier 2 Support Call Redirects, in a single quarter, with the release of the new Device Troubleshooting Transformation experience. •Identified business development opportunities, contributed to the recruitment process, and mentored the team fostering a culture of continuous learning, and professional development.

Led the Contract Compliance and Single Approval Service Efforts for Sourcing, Supply Chain. Success Highlight – Overall increase in client and user satisfaction by 25%. • Implemented Agile methodology, laid down guidelines for Release management and CICD pipeline, reducing software release cycles by 40%, by end of year 2017. • Achieved delivery excellence and an improvement in the overall development efficiency by 30%, by enforcing best practices. • Successful Adoption of Robotic Process Automation for various Supply Chain use cases – Analysis and presentation of Proof of Concept to Leadership. • Mentored and led the Robotic Process Automation team, achieving 6% automation success in the first year.

Lead architect for the assisted sales What If pricing tool. Led the successful rollout, resulting in an increase in user and customer satisfaction by 20%, in three months. • Implemented multiple analytical SQL queries for client teams that enabled business decisions resulting in reduced customer churn of 15%, as measured in 2012, final quarter. • Improved and enhanced design and content of ACSS Surveys to receive clearer customer feedback and help boost CSAT scores. • Implemented java-based enterprise service bus layer logic for Guided Resolutions, Service Change and Equipment Order flows for ACSS Web Transformation.

Implemented in-house enterprise service bus framework for middleware tier of the Automated Customer Service Support Application.

Multiple consultant projects with client org, AT&T Labs

Multiple consultant projects - TOEFL Internet Based Test and OMC - Online Mark Capture for National Assessment Agency

Role: Software Developer, Senior Software Developer Employed via Campus Placement in the final year of Masters. Submitted 2 6-months on-the-job dissertations, for final year and completion of Masters degree.Worked on Host-based Simulation and Testing Tool, Software Information Management System (SWIM) for Document and Release Management, Generic Application Builder Skills: C, C++, Unix, Linux, RTOS, P Threads, GNU POSIX Standards, Java, TCL/TK, Unix and Linux Scripting, Apache Tomcat, Oracle, PL/SQL, SQL.