Christopher Rupp Email & Phone Number

Eagan, Minnesota, United States

• Work in partnership with a team to provide exceptional customer service, second-tier incident resolution, and request fulfillment.• Diagnose and repair advanced computer hardware and software issues related to Microsoft Windows, macOS, Citrix, iOS, and various other applications.• Collaborate with engineer teams to facilitate the support and deployment of standard software packages, and to help enforce security standards across the enterprise.• Act as primary team member responsible for configuration, deployment, and support of Apple devices including MacBooks, iPads, and iPhones.• Test new hardware/software solutions and document issues prior to wider deployment as needed. Examples include Apple Silicon MacBooks, Thin Laptops, and DLP software for macOS.• Methodically document all client communications and related troubleshooting steps in respective ServiceNow incidents and tasks.• Train new contingent workers on hardware configuration/deployment and repair procedures.

Eagan, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Conduct routine reviews of bank customers and related parties to identify and mitigate associated sanctions, credit, financial crime, and reputational risks.• Create reports to thoroughly document findings and escalate confirmed sanctions alerts, PEP matches or other alerts appropriately.• Ensure compliance with guidelines set forth in federal/state anti-money laundering laws and regulations and in accordance with policy/procedures set by the bank.

• Worked with staff and faculty to image, prepare, and deploy PC and Mac computers.• Co-organized and administered 2015 and 2016 summer staff, faculty, and departmental computer upgrade projects.• Utilized Active Directory and Symantec Remote Management tools to manage computers and software deployments.• Diagnosed and repaired advanced computer hardware and software problems including but not limited to operating system issues, program crashes, and virus removal.• Provided excellent customer service during all faculty, staff, and student interactions.• Trained and developed new student workers in core competencies.

St. Anthony, Mn

• Earned both Employee of the Month and Hospitality Team Member of the Month awards.• Trained new team members to provide exceptional customer service.• Worked quickly and concisely to resolve any customer complaints as they arose.