Russ Bird Email & Phone Number

Chief Delivery Officer with over 20 years experience focussed on Global Digital Transformation Projects.Focussed on scalable growth, repeatable patterns to achieve tried and tested results.Experienced in roles including C level representation / Project / Programme Management, Delivery Lead, Platinum Salesforce Partner and being the other side of the engagement as a Salesforce / SAP Customer. Accountable for the entire Project Delivery Team compromising of 125+ qualified team members, in all project roles, across 2 office locations and BrightGen’s full project portfolio. Responsible for recruiting the right minded, suitably experienced individuals into our ever-expanding team.Commercially minded, strategic, plan driven leader with a proactive can-do attitude geared to achieve results. Actively working with Salesforce, partners, leading our teams and customers with the ability to solve complicated problems, with pragmatic solutions, efficiently. Very capable of fast learning, adapting and reacting to add value to any situation.I am responsible for creating the BrightGen Managed Project approach which has been used in over 1,500 Salesforce projects successfully. My portfolio of projects, covering all industry sectors, has achieved a current Salesforce Customer Satisfaction Survey score (CSAT) of 4.93/5.Certified as Salesforce Sales/Service cloud Consultant. Achieved Salesforce Trailblazer’s highest rank as a ‘Ranger’ to stay up to speed with the latest platform features. Trained in Prince 2, Waterfall and certified as a Scrum Master.Specific Areas of expertise:• Project Planning – Full lifecycle (Strategic and Tactical)• Programme & Project Management• Expectation management• Stakeholder management• Management of change• Resource management• Vendor management• Business process re-engineering• Methodologies - Prince 2, Waterfall, Agile Scrum (certified)• Salesforce Products – including: Sales Cloud, Service Cloud, Community Cloud, Pardot, Force.com, CPQ, Shield, Einstein Analytics, Field Service Lightning, Omni Channel, Live Agent, Non-Profit Cloud, Marketing Cloud.

Listed skills include Project Delivery, Program Management, Cloud Computing, Change Management, and 29 others.

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  University Of Essex