Russell Guild Email & Phone Number

Austin, Texas Area

• Assess project risks and builds mitigating strategies. Communicating to the customer as well as management.
• Aide in training others in best practices and proper execution.
• Participates in building plans and guides for internal and external teams.
• Works with Architect and Development to ensure solutions are feasible and within scope.
• Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful Go-Live.
• Mentors and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement.

Austin, Texas Area

• Worked to provide guidance and solution consulting to customers using system and industry best practices.
• Identifying customer specific needs and configuring their product to meet those requirements.
• Conducted customer system audits and made recommendations for business process improvement.
• As a subject matter expert: worked closely with Account Management, Product Management, and Support identifying improvements, best practices, and troubleshooting.
• Managed multiple software implementation projects concurrently.
• Acted as track lead for SalesForce CRM implementation. Worked jointly with all departments to ensure on-time rollout.

Austin, Texas Area

• QA lead for bi-weekly patch release (functional, manual and automated regression, browser compatibility)
• Wrote tests around Product Management and Customer requirements and suggested design improvements based on requests
• Experience writing and executing automated testing scripts (Cucumber, Capybara) with multiple projects.
• Coordinated efforts between departments (Development, Project Management, Customer Support) ensuring fixes were functional and solved initial request.
• Translated legacy product test automation from Selenium to Cucumber
• Found and reported bugs to Engineering and Product Management using JIRA

Dallas/Fort Worth Area

• Acted as liaison and consultant to customer contacts to ensure applications were utilized as designed
• Integral member of support group responsible for Managing 70+ home health agencies
• Logged bugs found internally and by customers and verified they were reproducible
• Responsible for working with PM and Dev teams to research and resolve problems within the application
• Tested SaaS web-based and mobile software applications