Diagnose. Design. Deliver. You know when you get to the end of the day and all you want to do is…..have a pint, go out for a meal with your partner, play with the kids or watch the football - do the things you want to doBut you can't, because you need to…….update the books, do the banking, send the invoices, prep for the client meeting - the list goes on..I’m Russell Thompson, the small business Director on Demand and I help business owners and entrepreneurs overcome their challenges and manage their mental health by making your business run more effectively and efficiently, so you can spend more time doing the things you want to do, instead of the just doing things you need to doAnd I do that using my simple “3D” method -I carry out a simple process to DIAGNOSE the problems and challenges you face in your business. I take those challenges and DESIGN solutions to overcome them.And then DELIVER those solutions to take you from where you are, to achieving the outcome you want to achieve. 3 simple steps to move you from where you are now to where you want to be.Diagnose - the problems and challenges you faceDesign - the solutionDeliver - the outcomes you want to achieveI've spent 25 years helping businesses overcome their challenges and achieve their goals using this simple method.So whatever it is you would like to do - build that turnkey business that just works, prepare it for sale, scale it, franchise it, or just make it work better for you and your familyI’d love to talk to you about how I can do the same for you and help you spend less time working and more time making memories, by becoming your Director on Demand

Russell Thompson Consulting was set up to support & enable Entrepreneurs and Business Owners to achieve their vision and aspirations for their business and create rewarding and enjoyable lifestyles for themselves and their teams.We specialise in helping time poor business owners find ways to improve their businesses, without having to compromise their focus on getting their day job done. We do this through a combination of approaches, which are all specifically deployed based on a bespoke relationship with our clients with the core principles of effectiveness and efficiency at the heart of everything we do.The mission of the company is to provide opportunities for improvement for Entrepreneurs and Business Owners through the use of best practice, insight, experience, knowledge sharing and time management to create effective, efficient and bespoke plans and strategies. Our services include;Business Model AuditBusiness PlanningProject Management1:1 CoachingIntegration PlanningOperating Model DesignStrategic Planning & DeliveryCapability ImprovementOutsourcing

o Delivery of over 100,000 energy sales from Partnership Activity.o Development and Implementation of successful Football League Affinity Programmeo Build of B2B affinity programme from start up to form part of strategic sales plano Project Managed RFI/RFP activity to secure new lead generation partners across multiple disciplines.o Delivery of multi-million £GM contribution through tactical and strategic partner relationships.o Established supplier as market leader for affinity relationships in utilities sector.o Developed and implemented staff lead generation schemes resulting in sales, advocacy and large opportunity pipeline.o Finalist in the Strategic Account Manager of the Year Category at the National Sales Awards in recognition of the development and implementation of affinity partnerships programme.

ResponsibilitiesI carried out the role of Major Business Account Manager for both npower Limited and its predecessor, Yorkshire Electricity Group. My responsibility within this role was to acquire new industrial and commercial energy supply business, in addition to negotiating and maintaining relationships with a portfolio of business clients at board level, introducing new initiatives, products, services and best practice to enable the portfolio to best manage its energy dependencies. Key Achievements o Developed portfolio from small regionally based businesses to nationally based portfolio o Negotiated several large scale Green energy contractso Negotiation of large debt recoveryo Managed a Virtual Team of staff to provide a single point of contact service to portfolio

ResponsibilitiesWhilst carrying out my duties as an Account Manager, I was asked to lead a high profile project in npower’s SME business, which had identified a significant gap between billing and settlements. My responsibility was to set up a team of staff to recover unbilled monies and negotiate future contracts with business customers, whilst maintaining the same high standards of Account management for my portfolio.Key Achievementso Set up and manage a Call Centre of 70 Business Analysts from scratcho Managed introduction and testing of bespoke in house IT systemo Multi-million pound unbilled revenue recoveryo Over 1700 new energy supply contracts negotiated and relationships established.

ResponsibilitiesReporting to the Billing Manager, my responsibility was to project manage the Billing operation to ensure seamless integration of changes brought about by the opening of the 100kw energy market. The key activities I undertook within this role were; o Restructure of billing team to ensure future fitness for purposeo Co-ordination of Billing management team and external contracting staffo Management of user acceptance testing process for internal operational systemso External liaison with other electricity companies to ensure smooth transition of information