Russell Phillips Email & Phone Number

Peterborough, GB

Cambridgeshire, England, United Kingdom

Peterborough, England, United Kingdom

Peterborough, United Kingdom

I run the day to day activities of a busy consumer electronics repair centre.

Cambridge, United Kingdom

Huntingdon

I was first point-of-call for all Technical and Repair enquiries coming into the company (worldwide), either by email, phone. or web enquiries. I was administrator for the companies Salesforce CRM system which included anything from managing users (including internal training) to creating customised pages and workflows. I also attended customers sites to.

St Ives, Cambs

I carried out field service, repair & upgrades on the Linx range of printing/marking machines at customer sites, spending 2 1/3 of my time on the road and the other 1/3 in the office supporting the Customer Service help-desk, answering customers technical enquires via phone & email and booking service calls on the companies Optim software package.

Royston, Herts

I was first point-of-call for all Technical enquiries coming into the UK office either by Fax, email or phone. I also Implemented a process for the recording and measuring of all enquires coming into the Service department. I liased with all departments on all levels to provide efficient customer service response for customer enquires.

Huntingdon

I supervised the day to day running of the service department and also carried out repairs (to component level) and upgrades to the whole range of analogue and digital AV products. I was involved into the implementation of the customer service CRM system and attended customers properties to resolve issues and HFI shows that the company attended.

Onc & Hnc In Electronics, Electrical And Electronics Engineering, Btec Onc & Part Hnc

Melbourn Village College

Education record