Russ Tilton Email & Phone Number

Austin, TX

Austin, Texas

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

As the Senior Analyst on the Business Operations (and Sales Operations) team, I partnered with various cross functional teams to document and improve processes, reporting & analytics, and data quality. In addition, I worked alongside key internal stakeholders to solve a variety of operational issues, and in many cases implemented the recommended.

Austin, Texas Area

As the CRM Supervisor for the Electronics and Energy eBusiness group, I led the CRM support team, managed the pipeline of CRM projects/implementations, and provided expertise to our internal clients in order to define CRM processes and create new sales and marketing tools (e.g. reports, additional functionality, system integrations, etc.).

As the primary CRM Administrator, I provided expertise, training, and end user support for the Electro and Communication Business's users of Oracle's CRM On Demand. I also implemented new processes in the CRM space, planned and deployed email marketing campaigns, and provided custom analytics.

Edited, redesigned, and rewrote technical training materials making them more accessible to employees without IT backgrounds. Trained new hires in classrooms ranging from 1-20 learners at a time with various levels of computer skills. Began employment as a Technical Support Representative, assisting clients daily, both over the phone and through remote log.

Led a small team in a fast-paced retail environment. Trained and mentored new employees, including other floor managers. Handled customer service issues in a managerial capacity on a daily basis.